Workplace Operation Specialist

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family

**Posizione**:
Within the Global IT Workplace Operation team and under the governance of the Modern Workplace Coordinator, the Global Workplace Operation Specialist missions within the team are:

- Resolve incidents escalated by local IT and Global Service Desk
- Track resolution of incidents and requests
- Share personal experiences of support and technical expertise with local IT and Global Service Desk through communication or knowledge base articles and documentation
- Interface and cooperate with Global Workplace SME team when needed, for technical incident resolution

**Key Responsibilities**
- Support Microsoft Windows 11
- Diagnose and resolve technical hardware and software issues
- Help and advice users on appropriate action
- Support and train Local IT teams and Global Service Desk
- Identify and escalate situations requiring urgent attention
- Track and route incidents and requests
- Document resolutions process and procedure (How to )
- Following tickets with third-party vendors (Microsoft, Dell,...)
- Work in cooperation with the SME team (Subject Matter Expert)

**Requisiti**:
**Qualifications and Experience**
- 5 years in Workplace supporting environment
- PCs and peripherals
- Windows 11
- Mobile Phones (iOS, Android,...)
- Office 365
- End user support
- Troubleshooting, optimization Intune knowledge (nice to have)
- Experience with asset management, following ITIL standards
- Printing (nice to have)
- Language Skills: Good knowledge of spoken and written English

**Altre informazioni**:
**What we offer**

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.