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Group Desk Technician

2 settimane fa

Milano, Italia Melia Hotels International A tempo pieno

GROUP DESK TECHNICIAN - GROUP DESK

**_“Whatever story you choose, you are the star”_**

At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At **Meliá Hotels & Resorts** we put our soul and our passion into everything we do so that our guests can live a unique experience, full of the warmth and the hospitality that are so typical of our Spanish origin. If you have an eye for detail and wish to improve yourself every day in an environment which stands out for its personalized customer service, if you enjoy working for a stylish urban or leisure hotel brand, if you want to be part of a team of people who are passionate about what they doThen you belong at **Meliá Hotels & Resorts**.

The figure will report to Group Desk Specialist & Global Desk Director and will manage and cover requests for travel agencies, TTOOs, companies and private clients WW

BASIC KEY REQUIREMENTS
- Answer and manage all group requests from the accounts assigned to all areas mentioned above. In addition, you must respond each request within 24 hours (continental requests) or 48 hours (transcontinental requests).
- Learning capacity about the characteristics of MHI hotels and their different brands in order to be able to offer support according to the group profile.
- Keeping in touch and maintaining constant communication with the hotels in order to know their availability and rates that you will send to the client.
- Prepare quotations sent by the hotels according to the client's profile and needs. You must send the quotations via Focus and follow them up until the business materializes.
- Updating the group and account database (SAP CRM - FOCUS), ensuring that all required information is included (lead creation and basic management reporting).
- Take a proactive role in ensuring all operational procedures of MHI.

COMMUNICATION SKILLS
- Collaborate in weekly/monthly meetings.
- Regular conference calls with market account managers to follow up on prospect business.

OPERATIONAL REQUIREMENT
- Ensure the order and maintenance of procedures according to the processes and standards established by Global Group Desk.

FINANCIAL KNOWLEDGE
- Analysis of managed business reports and review of overall departmental data.

**REQUIREMENTS**:

- University degree in Tourism, Intermediate or higher education.
- Good oral and written communication skills
- High level of English and of a second language
- High level in Office (Word, Excel, PowerPoint and Outlook).

COMPETENCES
- Strong customer focus
- Excellent organization and communication skills (with Hotels and account managers).
- Teamwork and positive attitude.
- Ability to handle a high volume of actions.
- Multitasking
- Negotiating skills
- Flexibility and adaptability

**What benefits do we have for you?**
- If you love to travel, **Melia Hotels International** is the place to work. We have excellent discounts through our global **My MeliaRewards** program for you, your family, and friends.
- At **Melia the protagonist is you** You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries
- **Meliá Hotels International** has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.
- Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.
- We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversi