IT Services Supervisor

6 giorni fa

Frascati, Italia RHEA Group A tempo pieno

Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?

We are looking for an IT Services Supervisor to support our client based at ESRIN in Frascati, Italy.

In this role you will provide key support to End User Service Operation Organisation of ESA IT Department in managing the Central Service Desk outsourcer acting as single point of contact to end users’ issues and requests.
- This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”)._
- Questa posizione è aperta alle categorie protette L. 68/99._

**Tasks and Activities**:
The scope of work will include:

- Supervision of the Tickets handling process (e.g. call resolution, dispatching to the relevant Service Provider, backlog analysis), facilitating the integration between Service Providers.
- Interfacing with IT management.
- Contribution to the Central Service Desk Knowledge Base and Procedures updates, identifying areas of improvement.
- Contribution to Service Catalogue maintenance.
- Support ESA IT Governance in:

- Managing Service Negative Survey, Escalation and Complaint raised by End Users.
- Inserting new services/ removing services.
- Establishing and enhancing Communication Procedures.
- Supporting the decisional process through technical and service analysis.

**Skills and Experience**:
The following skills and experience are mandatory:

- University Degree in IT or Engineering.
- Experience in Application IT Consultancy and IT Service provisioning or supervision.
- Experience in handling/reviewing IT end-user calls for IT related issues.
- Ability to work with remote teams in international context.
- Knowledge of Office 365.
- Knowledge of Tickets Management and Reporting Systems.
- Fluent in English, both written and spoken.
- Good organizational and planning skills.

The following skills and experience would be highly desirable:

- ITIL best practices knowledge.
- High level knowledge of ESA Corporate Applications.

**Why should you apply?**:

- You will have the opportunity to work within a major institution.
- **We encourage everyone to think outside the box and to push the boundaries of traditional knowledge.** This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
- Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.

  • IT Support Technician

    2 settimane fa

    frascati, Italia ATG Europe A tempo pieno

    We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Frascati, Italy. Please beinformedthis position requires full on-site support.Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security...

  • IT Support Technician

    6 giorni fa

    Frascati, Italia ATG Europe A tempo pieno

    We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Frascati, Italy. Please beinformedthis position requires full on-site support.Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security...

  • IT Support Technician

    4 settimane fa

    Frascati, Italia ATG Europe A tempo pieno

    We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Frascati, Italy. Please beinformedthis position requires full on-site support. Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security...

  • IT Support Technician

    6 ore fa

    Frascati, Italia ATG Europe A tempo pieno

    We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their location in Frascati, Italy. Please beinformedthis position requires full on-site support. Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security...

  • Videoconferencing Service Specialist

    6 giorni fa

    Frascati, Italia RHEA Group A tempo pieno

    Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for a Videoconferencing Services Specialist to join our team based in our client’s offices in Frascati, Italy. - This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work...

  • Earth Observation Service Manager

    6 giorni fa

    Frascati, Italia European Space Agency A tempo pieno

    Earth Observation Service Manager **Job Requisition ID**:19616 **Date Posted**:12 June 2025 **Closing Date**:3 July 2025 23:59 CET/CEST **Publication**:Internal & External **Type of Contract**:Permanent **Directorate**:Earth Observation Programmes **Workplace**:Frascati, IT **Grade Band**:A2 - A4 **Location** ESRIN, Frascati,...

  • Devops Engineer F/M

    6 ore fa

    frascati, Italia Altro A tempo pieno

    Join to apply for the Devops Engineer F/M role at CGI1 day ago Be among the first 25 applicantsJoin to apply for the Devops Engineer F/M role at CGIGet AI-powered advice on this job and more exclusive features.CGI globally is a leading ICT company with 90,000 professionals working in 40 countries. We have the presence, expertise and complete IT services to...

  • Devops Engineer F/M

    4 ore fa

    frascati, Italia Altro A tempo pieno

    Join to apply for the Devops Engineer F/M role at CGI1 day ago Be among the first 25 applicantsJoin to apply for the Devops Engineer F/M role at CGIGet AI-powered advice on this job and more exclusive features.CGI globally is a leading ICT company with 90,000 professionals working in 40 countries. We have the presence, expertise and complete IT services to...

  • Intern in The Real Estate and Facilities Management Department, Division. B, Esrin

    3 giorni fa

    Frascati, Italia European Space Agency A tempo pieno

    Intern in the Real Estate and Facilities Management Department, Division. B, ESRIN ( REFM-RBJ)- **Job Requisition ID**:19927- **Date Posted**:1 November 2025- **Closing Date**:30 November 2025 23:59 CET/CEST- **Publication**:External Only- **Type of Contract**:Intern- **Directorate**:Resources and Services- **Workplace**:Frascati, IT**Location** ESRIN,...

  • Earth Observation Service Manager

    11 ore fa

    Frascati, Italia European Space Agency A tempo pieno

    Earth Observation Service Manager **Job Requisition ID**:19574 **Date Posted**:20 May 2025 **Closing Date**:10 June 2025 23:59 CET/CEST **Publication**:Internal & External **Type of Contract**:Permanent **Directorate**:Earth Observation Programmes **Workplace**:Frascati, IT **Grade Band**:A2 - A4 **Location** ESRIN, Frascati,...