Operations Intern

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Hospitality Internship opportunity provides aspiring hospitality professionals an insight into a world renowned hospitality/ tech brand, where your learning and growth is a top priority for our city teams. Our Interns will take part in one of our most versatile roles, it is the perfect opportunity for anyone who loves being on the go and finds fulfillment in serving our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

To be considered for this role you MUST currently be in education - a learning agreement will be required from your University.

AT SONDER YOU WILL:
- Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.-
- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues- Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned- Travel to multiple Sonder properties throughout the local market, as required- Learn from the best hospitality professionals in the business on how to successful run a front desk and back office operations

WHAT WE LOOK FOR:
- Guest-centric and positive mindset- Organized, hardworking, and detail-oriented- Thrives in a fast paced, ever-changing, always challenging startup environment- Ability to work effectively both in a team environment as well as independently- Comfort in independent problem solving with the humility to ask for help when needed- Unintimidated by using mobile apps while in the field for team collaboration and communication- This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)- Proficiency in languages other than English_ (+ insert Intern country language)_ is a plus

To be considered for this role you MUST currently be in education - a learning agreement will be required from your University.

We also have great benefits to make your life easier so you can focus on what you’re best at:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Annual free credits and discounts to stay in Sonders- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.