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Desktop Support Analyst
2 settimane fa
The Desktop Support Analyst will provide user-facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service.
Key responsibilities include:
- Deployment, configuration and installation of laptops, workstations and mobile devices (Win10, IOS and Android)
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Troubleshooting and resolving incidents and service requests from the business
- Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)
Skills & Qualifications:
- Demonstrable experience in an IT support role, ideally end-user focused
- Excellent communication skills, both written and verbal (in English AND local language Italian)
- Excellent knowledge of end-user computer hardware, including workstations, laptops, mobile devices, monitors, printers and peripherals
- Experience of Incident management using recognized ticketing systems
- An understanding of ITIL Service Management
- Driving license
Disponibilità:
- Monday to Friday
