Porter/assistant Concierge
1 settimana fa
Overview:
The porter/assistant concierge assists the concierge in his daily operations, taking also care of guests’ requests and necessities from the moment they arrive till their departure.
**Responsibilities**:
- Report to duty punctually wearing the correct uniform, clean and well pressed, according to the grooming standards of the hotel.
- Welcome guests upon check in and bid farewell upon check out.
- When the concierge is absent, assist guests in their external activities (including, but not limited to: taxi reservations, gondola tours, boat rides, restaurant reservations, tickets for theatres, concerts, museums, exhibitions etc.)
- Handle messages, mails and parcels addressed to guests and assist guests with luggage upon arrival and departure.
- Collect Guests’ purchases in shops and buy tickets or any item requested for them.
- Assist guests while embarking or disembarking at the hotel pier; ensure that the peer is always clean and in good order.
- When the concierge is absent, organise and manage taxis and transfers in & out for guests.
- Answer all incoming calls in a friendly and caring manner, providing/receiving information and taking appropriate actions.
- Organise, plan and finalize all porter's activities such as assisting the guest with luggages.
Qualifications:
- Experience in a similar position in 5* properties/international hotels
- Fluent Italian and English.
- Excellent communication and guest interaction skills and proactive approach.
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