Customer Service Manager
7 giorni fa
BRIEF DESCRIPTION OF THE WORK
We are looking for an experienced customer service representative/account manager to join our dynamic team. This fast-paced position works closely with other team members to ensure that we meet or exceed our customers' expectations. Several of our clients are among the leading companies in the world, and we are very proud of our partnership with them.
The Corporate Management/Customer Relations Manager serves as the primary contact person for daily business with customers and keeps in touch throughout all aspects of the checkout process. The Corporate Social Responsibility/Customer Relations Manager effectively manages assigned customer accounts by monitoring, coordinating, exchanging information, planning and accelerating the flow of materials, parts and assemblies between departments to accelerate production. These activities are carried out in order to contribute to achieving the goals of timely payment and customer satisfaction.
MAIN DUTIES AND RESPONSIBILITIES:
Performs contract checks on orders to ensure correct pricing, revision, etc.
Reviews scheduled work start dates and analyzes work orders or reports to ensure timely delivery to the customer.
Sets priorities for specific customer orders and recommends making changes to the schedule to meet customer requirements.
Checks changes in the delivery schedule to the customer to make sure that the approved changes have been made, and notifies the relevant personnel if any adjustments to the production schedule are required.
Views the main production schedule and work orders.
Deletes all completed tasks from the open order system after they are processed.
Acts as the main contact person for all communications between the client and the company regarding the order.
Provides customers with weekly updates about the order, necessarily notifying the customer of any delay in meeting deadlines.
**Job Types**: Full-time, Part-time, Temporary, Internship, Contract
Contract length: 3-6 months
Part-time hours: 15-20 per week
Pay: €3,000.00 per month
Work Location: In person
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