Quality & Hse Manager

Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems. Together We deployed the first-ever nationwide ticketing system which processes over 50 million ticketing transactions in 100 cities daily.

We are currently looking for a Quality & HSE Manager to join the Revenue Collection Systems team, working in the Fare Collection market which is part of the Thales Group’s Ground Transportation Business Line in Pessano con Bornago (MI).

JOB TITLE: Quality & HSE Manager

JOB OBJECTIVE:
The Quality & HSE Manager mission is to support all organizations in delivering quality and efficiency of the operations all along business life cycles, improving customer satisfaction and developing their operational maturity. He/She will ensure the implementation of processes, practices and specific tools, to make sure the tender or the project life cycle is in line with the Group defined processes (CHORUS) as well as the Customer requirements and international regulations (ISO, etc.).

KEY RESPONSIBILITIES:
Main key responsibilities:

- He/She ensures the proper implementation of the Thales Quality & Customer Satisfaction policy:

- Develops the maturity of the Quality & Customer Satisfaction organization, according to the agreed operating model,
- Leads the Quality &Customer Satisfaction performance plan for the Entity, including transformation initiatives and function costs,
- He/She ensures the Chorus Management System, life cycles, processes and practices are properly

implemented to ensure compliance to the required standards and regulations, to deliver operational performances and customer satisfaction,
- He/She has the duty of information and must exercise his role of alert towards the management of its entity,

He/She sets up General Quality Assurance activities to ensure the quality of the Bids, Projects, Products and Services and related operational and support processes in each business is correctly setup and active.
- He/She ensures that the single organisation in each business has the appropriate capabilities

(governance and management, resources and competences, processes, practices and tools) to fulfil its missions and meet its objectives, and that these capabilities are properly and sustainably deployed and optimised
- He/She ensures that the single organisation in each business enhances the performance of the operations by developing the quality of solutions and products, reducing operational risks on bids, products and projects
- He/She contributes to promoting and developing a culture of operational quality and to the empowerment of operational teams to take responsibility for managing Quality through transverse quality activities (detection, analysis, prevention, methodologies, support, coaching, lessons learned ),
- He/She ensures the relationship with Customers on Quality matters is organised and properly managed.

For all key customers a strong and pro-active customer contact is established to enable preventive

measures ensuring customer satisfaction,
- He/She monitors Customer Satisfaction in liaison with the different stakeholders (KAMs, Sales,

Marketing, Bids, Projects, Services, Quality & Customer Satisfaction,):

- Ensures customer complaints are properly managed: Provide a POC (Point of Contact) into

the organisation in case of complaints as well as supporting field data analysis and providing

valuable feedback towards the customer as well as inside the organisation,
- Stimulates actions to improve customer satisfaction and loyalty
- Provides analysis of various customer feedback to the Management and stakeholders,
- He/She supplies the data resulting from audits, return and customer complaints, alert and veto right, to

ensure the reporting and to prevent the risks,
- He/She contributes as required to project reviews supplying feedback by using the Bid/Project quality advices,
- He/She supports and verifies the process implementation applicable at Bid & Project Level with Internal

Audits using the Company defined methods and tool,
- He/She ensures and coordinates all necessary activities related to the ISO 9001, ISO 14001 and ISO 45000

certifications, coordinating with certification body and relevant Auditor. Complies with auditing plan and

conduct audits to the projects then follow up the Non-Conformity raised in the Audit since closure out.
- He/She reports to the Operations Manager

SKILLS, EXPERIENCE AND QUALIFICATIONS
- At least 3-5 years of Quality Assurance activities, HSE or experience in similar positions with well

knowledge in the production area
- Education/Qualifications University degree (Engineering or technical disciplines) or equivalent (Electronic
- Experience in Quality in the following area (preferable wit