Associate Director of Sales

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

**About the job**

Based at the Mandarin Oriental, Milan within the Sales Department in Milan, the Associate Director of Sales - Middle East is responsible for overseeing the Sales strategy for the hotel in Middle East. The Associate Director of Sales - Middle East reports to the Sales Director.

**As Associate Director of Sales** - Middle East, you will responsible for the following duties**:

- To meet and entertain all influential clients and ensure there is follow-up on all discussed details.
- To organize and delivers familiarization site inspection trips of the hotel by major clients.
- To work closely with key contacts and look for new business in order to meet financial targets set in the annual sales plan.
- To attend local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel.
- To plan and where appropriate, execute sales trips to key existing market areas and identifies new potential market areas.
- Assists in the formulation and implementation of sales & marketing strategies for maximising room revenues in the Middle Eastern market.
- To evaluate and respond to all enquiries from Middle Eas market.
- To work with Mandarin Oriental Hotel Group Regional Sales Offices and third party organisations in assigned territories, to maximise sales opportunities.
- To promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads.
- To attend weekly departmental sales meeting.
- To monitor sales activities of market competitors, build effective relationships and report at sales meetings.

**As Associate Director of Sales** - Middle East**, **we expect from you**:

- You will have a proven track-record in the Middle East segment within the luxury hospitality industry.
- You are a passionate about luxury experience, build excellent rapport with clients, are detail oriented and diligent, whilst being able to adapt and deal with changing priorities.
- Must work well in stressful high-pressure situations; maintain composure and objectivity under pressure
- Excellent organizational skills and ability to work in dynamic and fast-changing environment
- Must have an established network of connections
- Excellent business negotiation and customer relationship management skills
- Available to travel abroad
- Minimum 5 years of experience working in a 5-star hotel environment within Sales
- High knowledge of Italian and English

**Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Competitive Salary, wages, and a comprehensive benefits package
- Meals available at our Employee Restaurant
- Complimentary Dry Cleaning for business clothes

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