Payment Expert

2 settimane fa

Milano, Italia Oliver James Associates A tempo pieno

For our client company involved in the Banking Industry, we are looking for a Payment Expert

The Payments Expert supports the Retail Daily Banking business to drive operational excellence within current account payments and has the end-to-end responsibility for the development, management, harmonization and phasing out of commercial products, services, channel formulas and processes within one or more segments to ensure that customers' payment needs (both Sepa and local payments) find ready satisfaction in terms of digitalization and customer experience.

The Payment expert helps the product owner to prioritize the backlog activity, to manage internal and external stakeholders, solves impediments, and works with the squad members in their day-to-day activities in payments landscape The position requires excellent lead and communication skills, problem solving and data driven approach, an orientation to detail and process, ability to work and maintain composure under tight deadlines, advanced expertise in digital onboarding, as well as knowledge about usability/user experience principles and best practices.

This position also demands ability to work collaboratively in multi-functional teams and cross-teams.

**Key Responsibilities**:

- To deliver specific activities to plan, develop, maintain, and monitor our payment products in order to achieve income and volumes targets
- To manage end-to-end payments processes, promoting the digitization of the services
- To design and develop the payments product offering working closely with the Pricing team
- To continually assess the performance of the current products range, the regulatory landscape and external market trends and competitor developments to ensure the customer proposition as effective as possible
- To prepare sustainable recommendations across the products including innovations, improvements and changes
- To support the end-to-end process by engaging with the data and insights gathered about customers and process, to make suggestions as how changes to process or product could improve performance and better meet customer needs
- To develop effective and collaborative working relationships with all stakeholders and colleagues
- To represent the bank for the products at Group level and outside the bank

**Qualifications and Skills**:

- Master's degree
- 2 to 5 years of previous experience in banking or financial services. Payments, operations or technical units would be a strong plus
- good knowledge of SEPA regulation (SDD, SCT, SCTInst), ACH, SWIFT, and other bank payment processing
- Extremely customer-focused, continuously in touch with the network, to stay informed of market and industry developments
- Strong communication and presentation skills
- Ability to negotiate with all levels of management influencing investment and prioritization
- Excellent level of English
- Experience in working as part of a cross functional leadership team
- Ability to work on an international level

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