Global Operations Associate

**About Flexport**: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. **Help fix the user experience in global trade**: **Exciting opportunity for young professionals and graduates in the Logistics Industry** Are you ready to take your career to the next level? Flexport is offering a fantastic opportunity for driven individuals to join our dynamic team and grow within the logistics sector. We provide comprehensive training and personalized coaching to help you quickly ramp up and succeed in your new role. If you're passionate about logistics and eager to make an impact, we'd love to hear from you **The opportunity**: Flexports' Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this the Global Operations Team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution. As a Global Operations Associate, you are an expert in executing the end-to-end movement of shipments within a regional network. On a day-to-day basis you will coordinate the supply chain operations with ocean activities within your region. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance. Lastly, this role will work very closely with peers and supervisors to problem solve. **You will**: - Be the "front line" in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. - Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery. - Follow standard operating procedures (SOP) - Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed. - Your team will: - Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, and trucking - Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements. - Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region). **You should have**: - Some experience in Operations / Freight Forwarding - You're able to adapt to new technology and can thrive in a fast paced environment - Effective time management. Be able to properly prioritize and manage a large volume of tasks - Attention to detail - Ability to effectively seek and receive feedback - Effective communication both verbally and in writing - Teamwork and relationship building - Orientation towards working smarter and adopting best practices and standardization - Problem-solving capabilities - A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry. **What's in there for you**: - 22 vacation days, additionally paid permits and time off, canceled holidays and ROL - Healthcare: medical insurance via Assidim - Health insurance: Flexport covers the Life, Death, Injuries and IPT Medical insurance via Assidim - Statutory pension contributions via FASC - Parental leave policy: Flexport will add the missing 20% for the first 18 weeks of a statutory leave. - Laptop to be provided by Flexport for business purposes - EAP - employee assistance program **Commitment to Equal Opportunity**: At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All q