Technical Customer Support Representative

21 ore fa

Trieste, Italia HireOn Ltd A tempo pieno

HireOn Ltd. Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Slovenian-speaking Technical Customer Support Representative to join their team.

Position: Technical Customer Support Representative

Location: Remote, Romania

Employment type: Full-time

**Remuneration: 1860 Euro gross/month + 320 Euro bonus/month + 150 Euro gross/month**

**Signing bonus: 670 EUR gross x 3 months.**

**Free housing for 2 months + work permit support**

**DUTIES AND RESPONSIBILITIES**:

- Ensure customer satisfaction and provide professional technical customer support
- Answer customers' questions, handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Identify when the issue should be re-assigned to another department or more senior representative
- Keep records of customer interactions, comments, and complaints, and in line with internal procedures
- Keep up-to-date with procedures, guides and manuals which will help you in contact with customers as well as to understand the product supported

**REQUIREMENTS**:

- Based in or willingness to move to Romania within a short notice
- Native/fluent in Slovenian, both oral and written. Fluency in the other languages like Macedonian, Serbian/Croatian and other will be considered a huge advantage
- Fluent in English (at least B2 level)
- Computer literate with sound knowledge of Microsoft Office package
- A strong working capacity with general office tools
- Ability to meet tight deadlines with minimum supervision and in timely manner
- Ability to work independently, while being a team player at the same time
- Customer-oriented role experience will be considered as an advantage
- Academic degree will be considered as an advantage

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- **The first three salaries extended with a 670 EUR signing bonus**:

- Equipment shipped to your doorstep
- Schedule Monday-Friday 10:00-19:00, 40h/week full-time
- Undetermined period contract with a 90 day probation period
- Performance bonus 1000 RON applied after the first 3 months
- Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
- Fully paid training for 2-3 first weeks
- Relocation support and accommodation
- Private medical insurance
- Meal tickets 30 RON/worked day
- Performance bonus
- Guidance and tools to reach your full potential

**Salary**: €2,007.00 - €2,340.00 per month

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