Cloud Solution Architect

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The **Global Customer Success (GCS)** organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

**This role is flexible in that you can work up to 100% from home.**

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- **Customer Centricity and customer satisfaction**: Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
- **Provide feedback from customers** to the relevant MS teams, including Product Groups, to enable continuous improvement.
- **Business Impact Consumption (Cloud & Support) growth**: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
- **Identify growth opportunities**: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
- **Technical Leadership**: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.
- **Accelerate customer outcomes**: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.

**Qualifications**:
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- Dynamics 365 Finance and Operations - deep technical expertise in F&O required
- Architecture: Understand the basic concepts of Cloud computing with Microsoft Azure
- Knowledge about relationships between Dynamics 365 F&O and Azure components.
- Integrations patterns and anti-patterns with Dynamics 365
- Application Lifecycle Management |
- Be familiar with Azure DevOps features like: Azure Boards / Repository / Build and Release Pipelines.
- Microsoft Lifecycle Services : Environment Management / Environment Troubleshooting.
- Regression Suite Automation Tool | Be familiar in setup and execute.
- Development - Required track record in development with X++ on at least two of the following modules:
sales
services
marketing
customer insights
- Required practice with debugging and performance troubleshooting.
- Experience of using Trace Parsor
- Good understanding of performance patterns and anti-patterns
- Data verse / Power Platform
- Knowledge about integration between Dynamics 365 Customer Engagement Platform (D365 For Sales / Power Platform) and Finance and Supply Chain Platform is good to have
- Knowledge of PowerApps, Power Automate / Flow and Power Platform Administration.
- Business Process integration CE for Events / Workflows
- UI with Power Apps.