Customer Operations Lead

1 settimana fa

Milano, Italia NCR A tempo pieno

Job title: Customer Operations Lead

Location: Milan, Italy - Virtual

Responsibilities
- Service Delivery responsibilities for selected major global account.
- Perform in-depth and high-level technical presentations for customers, partners, and prospects.
- Provide consultative support to other COL's in other areas of the business
- Mentor other COL's in the assigned territory.
- Viewed as a leader by senior management, peers, and customers.
- Proactively plan to prevent issues that shorten time to revenue and affect future opportunities through the account teams and appropriate organisations.
- Work closely with the ESSM to ensure overall global framework & customer strategy is maintained.
- Yield maximum product and services revenue from each account while driving customer satisfaction.

Technical/Business Knowledge
- In-depth knowledge of Hospitality industry
- Detailed knowledge of quick service restaurants would be a distinct advantage.
- Thorough knowledge of the technologies used by the Hospitality industry, including solution, technology, and product offerings.
- Good understanding and experience in Customer Satisfaction methodologies.
- Hands-on experience in Industry Enterprise solution device management, Security, Planning, and Implementation.
- Strong knowledge of billing, problem reporting, provisioning, testing, and service activation systems/platforms.
- Strong project management leadership and resource tracking techniques.
- Must be viewed as a leader by senior management, peers and customers.

Skills Required
- Excellent customer facing written and verbal communication, listening, negotiation and presentation skills.
- Technical knowledge and consultative skills that are above reproach.
- Ability to understand complex technical and the ability to solve the problem or solicit the required resources.
- Ability to train other members of the team and act as a mentor as required.
- Ability to lead and collaborate with specialised cross-functional team, assign tasks and provide direction with little to no supervision.
- Demonstrated ability to implement, drive and track projects.
- Must be viewed as a leader by senior management, peers and customers.

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