Customer Care Representative

6 giorni fa

Milano, Italia Medtronic A tempo pieno

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

**A Day in the Life**:As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges.

**Responsibilities may include the following and other duties may be assigned**:

- Handle administrative and clerical tasks, managing service requests, inquiries, and communication with both internal stakeholders and external customers or vendors
- Manage complex tasks independently, taking initiative even when procedures are not fully defined.
- Administer service-related systems (ServiceNow, SAP, Salesforce), track orders, manage invoicing and disputes, and coordinate logistics for spare parts.
- Prepare and follow up on quotations for repairs, maintenance, and part sales.
- Support continuous improvement efforts and suggest process optimizations.
- Ensure adherence to quality standards, complete required training, and follow through on all service and repair processes.

**Required Knowledge and Experience**:

- Minimum 3 years of relevant experience with strong communication, customer service, and interpersonal skills.
- Proficient in English (B2 level or above).
- Organized and dependable, with strong coordination, follow-up, and multitasking skills.
- Comfortable using MS Office and working independently in a dynamic environment.
- Skilled at resolving customer concerns professionally, even under pressure.
- Collaborative and self-motivated, with a proactive and solution-oriented mindset.

**Physical Job Requirements**

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

**Benefits & Compensation**:
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

**About Medtronic**:**We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.**
**Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.**
**We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

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