Internship - Junior Customer Value Specialist

1 settimana fa

Milano, Italia Vodafone A tempo pieno

**Descrizione**:
**Vodafone Internship Program** is a development path dedicated to both Bachelor and Master’s students, which allows you to spend 6 months of as an active member in one of our marketing CB teams.
After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management. You will gain independence in performing the tasks assigned, setting priorities and achieving your goals. It includes also the opportunity to work on a project that could be the topic of your final dissertation.
The Internship Program may be just the first step of you career in Vodafone. In fact, it will allow you to be part of the selection process for our Discover Program

**Role Purpose**: The Junior CVM Specialist will support the team to make strategy decisions about end to end customer management to successful delivery CBU targets.

**Main activities**:

- Support the design, launch and measure of campaigns with the aim to maximize customer value and minimize churn propensity
- identifying the right communication for each customer target
- defining and realizing all support for each campaign for different channel
- tracking campaigns performance to build dashboards that contains the main KPIs to monitor

The role will require significant interactions with business stakeholders in different units (finance, sales, operations, legal and big data) at various level of seniority.
To support the team, you must be passionate and curious about customer journey and CRM strategy

**Skills**:

- Analytical capability with problem solving skills
- Good communication skills and ability to work with different functions
- Well organized with attention to details
- Strong in summarizing key concept effectively in structured documents

**Must have technical / professional qualifications**:

- Master’s or Bachelor’s Degree in Marketing, Economics or Engineering
- Fluent written and spoken English

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