Internship: Supporter Experience Intern, Individual

DEADLINE FOR APPLICATIONS

9 December 2024-23:59-GMT+01:00 Central European Time (Rome)

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:
WHY JOIN WFP?- WFP is a 2020 Nobel Peace Prize Laureate.- WFP offers a highly inclusive, diverse, and multicultural working environment.- WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.- A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.- We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience. We are currently seeking to fill an intern position Private Partnerships Division (PSP) /Individual Giving, based in Italy/Rome.

BRIEF DESCRIPTION OF THE DIVISION

GENERAL INFORMATION
- Title of Post: Supporter Experience (SX) Intern
- Supervisor: Global Regular Giving Specialist
- Unit: Private Partnerships division - Individual Giving Team
- Country: Italy
- Duty Station: Rome/Italy
- Duration of internship: 8 months
- Expected Start Date: tentative 01 Jan 2025

DUTIES AND RESPONSIBILITIES
- Support the development of new creative propositions, scoping suitable information and briefing relevant stakeholders;
- Develop Supporter Experience monthly performance reports (gathering, organizing and presenting data)
- Complete data monitoring/auditing processes (follow up daily/weekly reports, duplicate checks, reconciliation of data, imports, exports, etc.);
- Attend meetings and webinars on relevant topics as available;
- Support with special projects and undertake additional responsibilities as required.

QUALIFICATIONS AND EXPERIENCE
- University course attendance in the past 12 months.

KNOWLEDGE & SKILLS
- Proficiency in MS Office (especially Excel - use of formulas, pivot tables etc.).

Desirable
- Experience in fundraising (particularly in Individual Giving or Supporter Care);

Required soft skills
- Strong analytical skills;
- Excellent attention to detail and strong communication skills;
- Ability to plan and organize work with reasonable supervision;
- Ability to take initiative to solve problems and seek solutions;
- Work effectively in a multi-cultural environment and international organization;
- Demonstrate ability to quickly shift from one task to another to meet multiple support needs;
- Uses tact and courtesy to give and receive information with a variety of individuals (people oriented);
- Motivated team spirit and contributed to an inclusive and sound working environment (team player).

WORKING LANGUAGES

Excellent written and spoken English is required (proficiency/level C)

Excellent written and spoken German is required

Fluency in German, Arabic and/or French would be an asset.

SUPERVISION

Under the direct supervision of Regular Giving Specialist.

TRAINING COMPONENTS

Throughout their assignment WFP interns have access to an industry leading learning platform, weLearn. Depending on opportunities and availability of funds, he/she may participate in WFP workshops or seminars, as appropriate.

LEARNING ELEMENTS

At the end of the assignment, the Intern should:
Have a better understanding of fundraising communications and best practice, project management, supporter care operations.
Have the ability to develop basic reports and analyse data.

Experience delivery of an end-to-end project within a set timeline.

TERMS AND CONDITIONS:

- Interns receive a monthly stipend from WFP up to the maximum amount of US$1000 per month depending on the duty station of assignment.
- WFP is not responsible for living expenses, arrangements for accommodation, necessary visas and related costs.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.