Customer Support Specialist

2 settimane fa

Provincia di Venezia Veneto, Italia TripleTen A tempo pieno

**TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics._
- _

We are looking to hire a **Customer Support Agent** to help students from LATAM throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

**_Please submit all resumes or CV's in English._**

**Requirements**:

- Advanced level of English (C1) and Spanish (C1);
- To be customer oriented, enjoy helping people and be able to multitask;
- A general understanding of the IT industry and mínimal experience with programming languages such as HTML, CSS, JavaScript, Python;
**Nice to have**:

- Work experience in a help desk, call center, and/or professions related to customer service.

What you will do:

- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.

What we can offer you:

- Work schedule 2/2 (Two days of work followed by two days off);
- Payment of 700 USD during trial period (1 Month) and 800 USD after;
- 100% remote collaboration;
- Fixed schedule of 1 PM - 1 AM Mexico time zone;
- ** Free access to all TripleTen courses** to study in the free time;
- Professional development in the international team;
- A comfortable digital office. We use modern digital tools — Mattermost, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- Diverse and tight-knit team spread out across the US, Israel, LatAm, and more
- _This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time._
- **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national original, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor._

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