Sr Account Manager

Healthware Group is an integrated global digital health organization that has been driving the transformation of health for almost 25 years by offering a unique set of services and expertise in strategic consulting, communication, technology, and innovation to companies striving to improve patient outcomes and transform business results in the life sciences, medical device, and health insurance industries. Founded in Italy in 1997 by CEO and digital health pioneer Roberto Ascione, Healthware Group encompasses several vertical brands, including flagship full-service marketing and communications agency Healthware International, media consultancy Healthware Engage, innovation consultancy Healthware Labs, and virtual events specialist SWM. Healthware Group is also the co-host of the global leading digital health conference Frontiers Health and operates Healthware Ventures, the corporate investment arm that supports digital health startups with a focus on digital therapeutics and telehealth. Together with its joint venture partner, Intouch Group, Healthware has a combined team of over 1,300 communicators, connectors, and builders of future health and 15 offices in Europe, the US, and Asia.

We are looking for an **Sr Account Manager** with at least 5 years of client service experience to join our Client Engagement team.

**Activities & Main Responsibilities**:
You will have a direct reporting line to the Account Director and we will give you the opportunity to grow personally and professionally in a dynamic environment.

Your main responsibilities will be to:

- Gain the client's confidence and build a 360 degree view of the account
- Be his daily go-to-person and project lead
- Take responsibility for consistently monitoring active projects for the client, as well as being on the look-out for new opportunities
- Understand your client’s objectives and priorities, and support him in reaching those
- On top of your regular account-tasks, we ask you to use your strategic and creative lens when working on projects. You make sure you connect the dots and align tactics with the goals
- Stay informed with pharmaceutical and digital news
- In-depth knowledge of brand guidelines and brand submission process
- Demonstrate confidence and contribute thoughtfully to internal and external meetings and can influence team members
- Bring any potential problem to the forefront ahead of time
- Partners with PM to drive & support collaboration across the agency
- Helps train, manage and mentor the team’s executives
- Beginning to lead — gaining confidence in decision-making skills
- Tracks financials regularly and works with supervisor to meet forecasts
- Maintain control and composure when delivering under tight deadlines and pressure
- Predict/anticipate next steps and know who to loop in when problems arise, ensuring adherence to process
- Work with client to set proper expectations and represents voice of the client with regard to delivery expectations

**Qualifications**:

- At least 5 years of client service experience
- Fluent in English
- Experience within Pharma & Digital Health (preferable experience from an agency)
- Ability to collect, impart and dialogue about information and ideas in a compelling, collaborative, and effective way
- Ability to be an effective “keeper” of the business. You understand and share the big picture while nurturing opportunities for growth
- Ability to manage all account details and have a solution-oriented mindset.
- Manage multiple priorities at one time — delegating, prioritizing, and following through to accomplish tasks effectively
- Excellent stress & time management skills

**Personality**:

- Client orientated and inventive
- A team player that takes ownership driving your responsibilities all the way
- Outgoing and proactive
- Helpful and a people-person
- Smiling and ambitious
- Strategic thinker

**Investing in you**

We offer you an excellent opportunity to grow your skills within a fast moving, growing, innovative and ambitious international company.