Digital Reputation and Crisis Manager Ruby Labs

**About us**:
**About the job**:
We are seeking a skilled and passionate Digital Reputation and Crisis Manager to join our team. In this role, you will oversee and enhance the online reputation of multiple companies within our group. With at least 3 years of proven experience in ORM and a track record of successful case management, you’ll play a key part in safeguarding and strengthening our brand presence.

Join us to build, maintain, and elevate a positive online reputation across all platforms, ensuring our products and services are highly regarded by our audiences.

**Responsibilities**:

- Audit the online reputation of all group companies.
- Develop and implement strategies to enhance and maintain a positive reputation.
- Monitor and identify potential risks to the brand’s online presence.
- Proactively monitor for copyright violations and unauthorized use of content.
- Manage takedown procedures for violations.
- Track brand mentions, reviews, and feedback using ORM tools.
- Analyze data to identify trends and areas for improvement.
- Address negative reviews and comments to improve brand perception.
- Engage with audiences to maintain a positive reputation.
- Develop content to strengthen branding and online presence.
- Work with internal teams to ensure alignment with the brand’s voice.
- Prepare and execute plans for managing reputation crises.
- Lead quick and effective responses during critical situations.

**Qualifications**:

- Minimum of 3 years of experience in online reputation management with successful cases.
- Experience in copyright protection and brand defense.
- Strong understanding of digital rights management.
- Proven track record of handling multiple company profiles simultaneously (at least 1 is required, multiple is nice to have).
- Strong understanding of ORM tools and techniques.
- Excellent communication and interpersonal skills.
- Familiarity with social media platforms, review sites, and other online channels.
- Ability to create compelling content and engage with audiences.
- Crisis management and problem-solving skills.
- Analytical mindset with the ability to interpret data and provide actionable insights.

**Location**:
**What We Offer**:

- ** Remote Work Environment** - Embrace the freedom of working from anywhere, anytime, fostering a better work-life balance.
- ** Unlimited PTO** - Experience the freedom of unlimited paid time off, allowing you to take the time you need to recharge and maintain your personal well-being without the constraints of a fixed number of days.
- ** Company-provided laptop** - We provide employees with powerful Apple MacBooks if needed, ensuring top-notch performance, energy efficiency, and seamless productivity.
- ** Independent Contractor Agreement** - Unlock the benefits of flexibility, autonomy, entrepreneurial opportunities, tax advantages, networking opportunities, reduced employment obligations, and location independence.

**Interview Process**:

- Recruiter Screening (40 minutes)
- Technical Interview (60 minutes)
- Final Interview (60 minutes)

**Life at Ruby Labs**:
At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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