IT Field Service Specialist

1 settimana fa

Reggio Emilia, Italia ATOTECH A tempo pieno

We are hiring our future **IT Field Services Specialist** M/F/d is our company MKS ATOTECH based **Reggio Emilia (Spain).**

The purpose of this position is to provide professional IT support to all customers, internal and external, within the assigned geographic region **:Lainate and Reggio Emilia (Italy).**

Your missions will be:

- Work with the global Field Services.
- Applications and Infrastructure Teams to identify, analyze, and resolve IT issues in a timely fashion.
- Participation in projects as directed by the IT Field Services Manager.
- Independent and Team driven identification and implementation of IT and business process enhancements.
- IT vendor management is a critical aspect of this position. Vendors may be local, regional, or global. Participation in vendor governance activities.
- Cost control activities including the creation of purchase requisitions.

You will also:

- Respond to all customer requests for assistance in a professional manner
- Troubleshoot, diagnose and thoroughly document reported problems
- Respond to customer requests and provide timely status updates within established SLA’s
- Make adjustments, repairs and and/or perform preventative maintenance on computers, telephones, printers, mobile devices and other IT related equipment
- Identify, troubleshoot and repair software and hardware errors and/or problems
- Ensure local area network, wireless and VPN access and troubleshoot network connectivity issues
- Manage local and regional IT asset inventory, ensure compliance with MKS standards
- Conduct local and regional new employee IT on boarding activities
- Provide office and workstation setup and relocation support
- Travel as needed to support all sites in the assigned geographic area

Your profile:

- Associate’s degree in Computer Science, Information Systems or related field
- 3/5 years of experience in IT technical support
- Full Professional Proficiency in english
- IT technical certifications a plus
- Good communication skills, both orally and in writing
- Focused on providing excellent customer service
- A proven track record of accomplishments and strong interpersonal skills are required

**Job Types**: Full-time, Permanent

**Salary**: From €32,000.00 per year

Work Location: In person

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