IT Specialist

Vercelli Hybrid Your Mission at Epassi At Epassi, technology is the backbone that enables everything we do. As our IT Specialist & System integration, your mission is to ensure that our IT environment runs securely, smoothly, and efficiently, empowering colleagues to focus on what really matters. You’ll play a key role in keeping our infrastructure reliable, supporting daily operations in Italy, and contributing to exciting cross-European IT initiatives as part of a growing international tech organization. We are currently looking for this role based in Vercelli, where you will have a direct impact on our local operations while being part of a broader international tech ecosystem. **Your responsibilities will be**: Own and manage the end-to-end IT environment for Epassi Italy. Ensure the availability, performance, and security of IT infrastructure and services. Provide high-quality IT support to end users, resolving hardware and software issues efficiently. Manage IT inventory, devices, licenses, and related orders. Help with ISO 27001 compliance, ensuring security protocols and best practices are followed. Handle Microsoft 365 operations, including tenant management and user support. Support and coordinate IT change management, including system migrations and platform implementations. Collaborate with international colleagues across Europe on global IT projects. **You’ll be successful in this role if you**: Keep IT systems running reliably, with mínimal downtime and fast issue resolution. Enable colleagues to work productively by providing timely, user-focused support. Ensure security and compliance standards (ISO 27001) are consistently met. Proactively identify opportunities to improve IT processes, tools, and user experience. Take ownership of IT operations in Italy while collaborating effectively with the wider Group. **What you’ll be doing (daily)**: Responding to and resolving IT support requests from colleagues. Managing hardware and software installations, updates, and configurations. Monitoring IT systems to ensure performance, security, and availability. Administering Microsoft 365 users, devices, and services. Handling device lifecycle management, including onboarding and offboarding. Coordinating with vendors and internal teams for IT-related changes or issues. Supporting ongoing IT projects, migrations, and platform rollouts. **What you should bring**: At least 3 years of experience in an IT support or IT operations role. Relevant education at MBO/HBO level or equivalent practical experience. Solid experience managing hardware, software, and end-user IT environments. Familiarity with networking and/or cloud technologies. Experience working with different operating systems as an administrator or support professional. Ability to work independently in a dynamic, evolving environment. A proactive mindset, strong problem-solving skills, and willingness to continuously learn. Experience in Agile/Scrum environments is a plus. **Your language profile**: Fluent in Italian (spoken and written). Good command of English (spoken and written), as you will collaborate with international colleagues. Why You Should Join Us Be part of an ambitious growth journey and join a global community of driven, bold, entrepreneurial, yet humble Epassians in a company that is constantly evolving. Work with a clear purpose — boosting everyday wellbeing — and create a meaningful, positive impact on both individuals and society. Thrive in an open and inclusive culture with low hierarchy, where relationships are built on respect, camaraderie, and shared successes and challenges. Come as you are — we’ll bring out the best in you and support your personal and professional growth. Join a fast-growing tech company with a strong financial foundation, offering opportunities to grow and make an impact together with us. Benefit from an inspiring and supportive work environment where employee wellbeing is a true priority. Contribute to solidifying our position as the number one player in Europe’s employee benefit market and help shape the next wave of success. Work with great people Tianran Li Product Owner "Epassi is a youngster who is energetic and brings the best to the people. Best things working at Epassi is that we have good benefits. You can always learn something new and implement it in practice." Aleksandra Wnuk Backend Developer "Work environment at Epassi is healthy and not stressful, and you can take part here in many interesting projects." Marcin Gołubienko Full Stack Developer "During my work experience, I’ve got opportunity to touch every aspect of software delivery - not only from coding point of view." Alexandra Andersson Customer Service Agent "The best thing about working at Epassi is colleagues. It is easy to get along with everyone, regardless of age and origin My team has a good team spirit and we work well together to meet our goals" Great Place to Work Company events Hybrid and flexible working style Modern wo