IT Support Specialist

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing groundbreaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.
Are you passionate about technology? Want to be part of a company whose products are part of cutting-edge research around the world? Join Leica Microsystems in our commitment for brilliant solutions and insight.
Leica Microsystems is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

We are currently looking for an IT Support Specialist, Southern Europe, who will be based in Buccinasco (MI).

In this role you will be part of the European IT team with specific responsibility for the 1st line support of users based in South Europe (Italy, Spain and Portugal). The aim of the role is to provide IT technical support to Leica employees ensuring the best technical support, the best customer experience and compliance with Leica Global IT standards processes.

**Main responsibilities of the role are**:
Establish and maintain company-wide hardware and software standard for computers and related peripherals. Ensure standards compliance on all employee equipment.

Manage for day-to-day hardware and software technical support for Leica employees and provide solutions to technical problems. Applies tools and technology to fix the problem and identify and solve the underlying cause. Maintains effective communications with employee during issue resolution.

Ensure maintenance and repair plans are in place and up to date for all covered equipment. Facilitate repair and replacement of equipment as necessary.

Manage the installation of licensed and third party software to ensure compliance with vendor requirements. Ensure upgrades and replacements of software are conducted in accordance the PC standards and configuration definitions.

Provides remote employees with user friendly and effective tools for connectivity to Leica services in conjunction with defined security requirements (including cable, wireless and other 3rd party access methods).

Assists in the maintenance of the physical plant infrastructures, including wiring and cabling for voice and data to central hub positions, and switch/hub configuration and controls in order to ensure integrity and reliability of the infrastructure. Ensure wiring standards are maintained and upgraded as necessary.

**Key requirements**:
IT Support educational background

Minimum 2 years of professional experience in help desk/IT Operations in structured companies

Proficient Italian and English is required. Any additional European language is a plus.

Good knowledge of Windows systems, software and hardware management. ITIL knowledge would be a big plus.

A Microsoft Certification is a nice to have.

Ability to work autonomously and as part of a team.

Excellent communication skills and strong customer focus
When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.