Iot & Connected Systems Integration Specialist

**About DAB**

At DAB we are a **global**community of 1700 **people**. Our mission is to provide technological and sustainable **solutions**to handle water, which make us part of a needed change for our **future**. Our people culture is shaped by distributed leadership, embracing dynamic principles that promote an open and collaborative workplace where everyone can thrive and bring their best selves.

Are you ready to **grow with us**?

**POSITION** - **IoT & Connected Systems Integration Specialist**

We are looking for an experienced and problem-solving oriented _IoT & Connected Systems Integration Specialist_ to join our international and dynamic Customer Care team. In this role you will be responsible for ensuring the proper functioning of our connected systems, providing high-level technical support to our customers globally.

**What you will do**
- ** Troubleshooting**: effectively analyze and solve technical issues related to our IoT systems, identifying root causes and proposing effective solutions;
- ** Customer Technical Support**: provide technical assistance, both internally and externally, to our partners and customers by guiding them in troubleshooting and optimal system configuration;
- ** System integration**: collaborate with development teams and stakeholders to ensure the optimal integration of our products with DAB digital services and other systems and platforms operating in the field of local supervision;
- ** Data analysis**: analyze data collected from IoT systems to identify trends, anomalies and opportunities for improvement;
- ** Continuous improvement**: collect feedback from customers and internal users to identify areas for improvement and propose new features;
- ** Training and communication**: provide technical training to both colleagues and customers on the functionalities of our DAB digital services and the best practices for the use of our IoT systems;
- **Verification and validation**: configure and manage test setups to validate our IoT solutions before they are released to the market, ensuring proper operation and alignment with quality requirements;
- **Global and cross-functional collaboration**:work closely with development, project management, sales and customer success teams internationally to ensure project success and customer satisfaction;
- **Documentation**: draw up and maintain technical documentation related to IoT systems.

**WHO you are**
- Bachelor's degree in Computer Engineering, Telecommunications or similar);
- Experienced in the integration and management of IoT and IoT Edge systems, with a deep knowledge of the dynamics of integration between devices and operating flows;
- Problem solving and troubleshooting skills;
- Good in communication and eager to collaborate with multidisciplinary teams;
- Customer and quality-oriented approach;
- Able to work with the main cloud architectures (AWS, Azure, etc.) and related technologies;
- Good at using data monitoring and analysis tools;
- Good at using industrial field communication protocols (Modbus, BACnet, etc.);
- Fluent in English, both written and spoken.

**What you will find ?**_A place where you can grow_
- ** Flexible**working practices **in a dynamic**workplace;
- Distributed **leadership**encouraging a ?can do? attitude;
- ** Global and multicultural environment;**:

- ** Continuous learning**approach;
- ** International cross-functional teams**

**Equal Employment Opportunity**

We promote and support an inclusive culture, encouraging workforce diversity. We value at all qualified applicants without any form of discrimination, such as race, religion, sexual orientation, gender identity. Those aspects strengthen our competitive advantage by fueling innovation in a work environment where people can thrive and grow.

**Target Hiring Range**

DAB pay ranges **for**a job **are based**on the location specific market of similar jobs, according to **third-parties**salary benchmark surveys. Individual salary within that range, could vary for several reasons, including skills, capabilities, experience.

Ruolo: Customer Service

Tipo di occupazione: Contratto a tempo indeterminato