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CRM and Salesforce Consultant

3 settimane fa

Milano, Italia Orange Business A tempo pieno

**Votre rôle**:
The Senior Salesforce Consultant has the responsibility of the architecture, technical strategy and design of next Gen Salesforce solutions. He/she is supporting the sales and pre-sales teams to define relevant solutions aligned with customer business and technical requirements. He/she is supporting the delivery team during the solution build phase: he/she is acting as the technical single point of contact for the solution delivered and drive technically the assigned Orange design and build resources to ensure successful delivery and customer satisfaction.

The Senior Consultant builds a trusted relationship with the relevant customer peers in his domain. He/she is taking responsibility of collecting customer business and technical requirements, translating them into an architecture and a technical strategy, evaluating the required consulting effort and delivering as required.

**Responsibilities**:

- Engage in the early stages of sales process with key stakeholders and identify how Salesforce can solve the customer business challenges.
- Monitor and manage technical client relationships and status of ongoing engagements.
- Become client trusted advisor and contribute to customer Digital Transformation.
- Develop project deployment strategy for the consulting delivery related activities and produce the associated level of effort.
- Recognize and assess client key business drivers and challenges.
- Articulate service strategy (refine, refresh, change, optimize,) in the relevant digital domain.
- Engage and partner with customers to jointly develop the architecture matching requirements and constraints.
- Produce customized architecture standards.
- Produce complex design documents.
- Contribute to the sales effort to support the positioning of new complex solutions in ad-hoc area of expertise and practice active consulting (up)selling.
- Maintain a high degree of technical knowledge of relevant Orange’s products, services and solutions sets.
- Contributes to the effort of knowledge management (documentation of completed assignments, knowledge sharing through presentations, participation to consulting Communities of Interest, mentoring,).

**Votre profil**:
Very strong technical knowledge and/or experience in CRM solutions and specifically in Salesfoerce.

**Core Salesforce Expertise**:

- ** Multi-Cloud Mastery** (must have deep knowledge of most/all of these):

- ** Sales Cloud** - lead/opportunity management, forecasting, sales automation
- ** Service Cloud** (Voice)
- case management, omnichannel support, knowledge base, CTI integrations
- ** Experience Cloud** - portals, communities
- ** Commerce Cloud**, **CPQ**, and **Field Service** (if relevant to your business or clients)

**Salesforce Platform Development**
- Apex, Visualforce, Lightning Web Components (LWC)
- Flows, Process Builder, and automation best practices

**Integration and Data**
- Salesforce APIs (REST/SOAP)
- Experience with middleware (e.g., MuleSoft, Boomi)
- Data modeling, ETL tools, and bulk data management (e.g., Data Loader, Shield)

**CRM and Consulting Skills**
- CRM business process knowledge: sales funnels, service SLAs, customer segmentation, etc.
- Ability to **lead discovery workshops**, document requirements, and create solution blueprints
- Change management and **user adoption strategies**

**Le plus de l'offre**:

- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growth and mobility opportunities within Orange
- Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
- Reward programs: Employee Referral Program, Change Maker Awards
- Base salary from 2 410 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience. Please mind that the salary is only relevant for Slovakia Location.

**Entité**:
Orange Business International
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI