Underwriting Assistant

About Us

Resilience is the next-generation cyber risk company that’s on a mission to help make the world cyber resilient.

Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities, augmented by prominent leaders and innovators from the insurance and technology industries, the privately-held firm is rewriting the rules of how cyber risk is assessed and managed for middle to large market enterprises. Rooted in decades of experience, Resilience helps financial, risk, and information security leaders continuously improve their organizations' cyber resilience by connecting cyber insurance coverage with advanced cybersecurity visibility and a shared plan to reinforce actionable cyber hygiene.

Resilience is proud to be backed by leading technology investment firms including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agency and security services through its expert security team.

**This position is a hybrid position located in: Madrid,Spain or Milan, Italy.**

Resilience is seeking an Underwriting Assistant to join our team. As an Underwriting Assistant, you will provide critical support to our underwriting team, assisting in the evaluation and management of cyber risk for our clients. Your exceptional analytical and communication skills will help us deliver industry-leading service to our brokers and customers. This role is essential to our team and organization, as we strive to revolutionize the way cyber risk is managed. You will gain insights from our seasoned leaders across various departments such as Underwriting, Claims, Marketing & Distribution, Finance & Legal, and our internal Security Operations Team.

**Responsibilities**:

- Support a profitable portfolio focused on providing Cyber Liability Coverage.
- Provide exceptional customer service.
- Assist in the underwriting process, including data analysis and risk assessment.
- Collaborate with cross-functional teams, including underwriting, claims, and security operations.

**Qualifications**:

- 1+ years of experience Customer service/support experience, with a proven track record of delivering exceptional results.
- Written language proficiency (and ability to speak fluently) in Spanish, Italian and English, **required.**:

- Excellent analytical skills, with the ability to interpret data and make informed decisions.
- Strong interest in technology and cyber risk and its evolving landscape.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
- Ability to multi-task and stay organized in a fast-paced, dynamic environment.
- Strong attention to detail and commitment to accuracy.
- Proficiency in Microsoft Office, particularly Excel.

Depending on experience and qualifications.

**What Resilience Offers You**

Innovative company culture

Flexible work schedules

Family paid leave

Paid healthcare for employees

Professional development & career advancements

Flexible paid time off

Employee referral bonus

**Accommodations and Accessibility**

We want to ensure you're able to perform as well as possible in your interview. As part of that, if you have any accessibility-related needs to ensure a comfortable visit, please let us know. We'll do our best to provide reasonable accommodations to suit your working style during your interview and if you join our team.