Sales Associate

1 settimana fa

Roma, Italia Jimmy Choo A tempo pieno

Main responsibilities include:

- Providing exceptional standards of customer service surpassing customer expectations at every

opportunity by following our Selling Ceremony
- Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through

customer service, attitude, personal grooming, dress code and behaviour
- Developing a detailed knowledge of the product including construction, materials, care and

design in order to provide exceptional and knowledgeable customer service
- Building, developing and maintaining your own client database ensuring repeat visits and

customer loyalty
- Resolving customer complaints promptly and successfully by investigating problems, developing

solutions and making appropriate recommendations to the store management
- Playing an active role in replenishing stock according to company procedures and policies
- Maintaining effective stock controls to ensure continued stock supply and ensure stock record

accuracy
- Participating and supporting the team in stock takes as and when required
- Attending and participating in all store meetings and training events as required ensuring good

communication is maintained
- Participating in, and representing Jimmy Choo during promotional events and activities
- Actively ensuring merchandise presentation reflect VM standards and general tidiness and

cleanliness of the boutique at all times
- Contributing ideas and suggestions to the team in order to achieve improvements in all aspects

of the boutique performance
- Demonstrating a constant awareness and actively striving to achieve key performance indicators

in order to increase boutique performance and reach individual and store targets
- Actively implementing and following our required procedures, standards and policies as outlined

in Retail Excellence and as communicated by the Company
- Communicating all potential Health and Safety issues to the Store Manager and complies with

Jimmy Choo Safety and Security procedures
- Supporting the Store Manager and Assistant Manager in any back of house and administrative

operations as requested
- Demonstrating flexibility by supporting the store management in any other ad-hoc duties as

might reasonably be required in the successful running of the boutique

Competencies and Experience Required:

- Demonstrable success gained as a sales consultant within a luxury brand
- Excellent communication skills both written and verbal
- Fluent English
- Additional languages would be beneficial
- Demonstrable sales skills
- Knowledge and understanding of the luxury market, customer service and fashion
- Successfully able to handle multiple demands and competing priorities
- Seeks opportunities to be proactive and pre-empt client needs
- Demonstrates respect and politeness and regularly exceeds customer expectations
- Shows innovation and initiative in setting customer care standards

Personal Attributes:

- Enthusiastic, self-confident and self-motivated
- Understand and represent the luxury lifestyle image of Jimmy Choo
- Professionalism is maintained under all circumstances
- Prepared to go the extra mile to achieve targets

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