Deskside Technician

6 giorni fa

Milano, Italia Stefanini A tempo pieno

**Deskside Technician** - Milan

**Key Responsibilities**
- Respond to computer related tickets within set KPIs
- Lenovo PC (desktops / laptops) ? Hardware and software troubleshooting
- Read and understand English technical documents (working instructions, standard operating processes, ?)
- Ability to resolve Windows 10 & 11 Operating System errors
- Device lifecycle management within asset management tool (creation, modification, retirement, database accuracy quality monitoring, ?)
- Good skills and knowledge of Windows Operating systems
- Ability to perform accurate network patching and switch installation in racks
- Proficient in Microsoft Office 365 Suite including MS Teams
- Correctly track incidents and hardware orders timely and accurately using Service Now.
- Hardware support e.g. printer setup, component replacement, barcode scanners, Zebra devices, etc
- Basic knowledge of MDM solutions (MS InTune, Apple DEP, Samsung Knox)

**Person Specification**
- Ability to communicate technical information to non-technical audiences
- Strong sense of customer service
- Good organizational skills
- Good presentation
- Team focused
- Driving licence
- English B2
- Italian C1

**Job Types**: Full-time, Permanent

Work Location: In person

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