Service Preparation Supervisor, Italy

**What to Expect**

Tesla’s Service Preparation Supervisors are responsible for driving excellent results in customer service and operational efficiency in our service preparation teams.

Our Service Preparation Supervisors must assist in the daily operations of the Service Preparation team to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

**What You'll Do**
- Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As a Service Preparation Supervisor, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.
- People: Our Service Preparation Supervisors lead by example, and we expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Leader to ensure the development and growth of your team.
- Operational excellence: As a Service Preparation Supervisor, you must understand every aspect of your team’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all your actions and decisions.
- Financials: Our Service Preparation Supervisors are expected to understand our business, know their numbers, and ensure excellence in the team’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.

Our Service Preparation Supervisors always act in the best interest of Tesla. You must have a passion for our mission, our people, and our customers.

Technical acumen is required - you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

**What You'll Bring**

Attitude and approach are everything. You must:

- Be a leader and a team-player.
- Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
- Be strategic and proactive. You must think and plan proactively to give your team the tools they need to be successful.
- Be self-aware, flexible, and open-minded.
- Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.
- Be an advocate for your customers and your team. Your success depends on theirs.

General Requirements
- Educational experience: Bachelor’s degree or equivalent professional experience.
- Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
- Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
- Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred.
- Fluent in English and in local language

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.