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Order Management Specialist
2 settimane fa
**Order Management Specialist**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
EL Customer Operations Manager
**Your role and responsibilities**:
In this role, you will have the opportunity to work with the Sales teams to develop, implement, and manage the local key accounts strategy focusing on service level and overall customer satisfaction. The work model for the role is: #LI-Hybrid. You will be mainly accountable for: - Communicating with customers and internal functions to guarantee customer satisfaction by providing all relevant information. - Managing Order Entry activities. - Ensuring the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. - Providing appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the requests (e.g., order changes, order completion, expediting, tracking and communication, blocks, and suspensions, etc.). You will join a dynamic team, where you will be able to thrive.
**Qualifications for the role**:
- You are highly skilled in SAP or Salesforce CRM.
- Possess an enhanced knowledge of MS Office Suite (MS Word, MS Excel, MS Access).
- Degree in Business administration, Economy or administrative similar education.
- You are at ease communicating in English and Spanish, French is a plus.
**More about us**:
