Filling Automation Product Support Expert

1 settimana fa

Parma, Italia Sidel A tempo pieno

Filling Product Support Expert is part of Q&TS. The job is mostly taking place in the backoffice. Main function is to secure the operational follow up & technical support of all filling products (combi and stand-alone technology), associated trade equipments (capper...) and 3rd party line equipments mostly on mechanical side. The expert is in charge of internal and external validation

**Your Mission**:

- Execute troubleshooting on filling equipments, associated trade equipments and line equipments;
- Support Global Product Training in the creation, update and revision of technical questionnaires related to FSE Qualification Program;
- Execute validation program for the introduction of modifications, variants, O&U, new products, concerning filling equipment;
- Support the availability of field methods for installation, qualification, technical analysis, repairing and maintenance activities;
- Secure performances of commercially released filling equipments and lines;
- Be part of hotline team for weekend duties, in case of availability for the service;
- Execute RCA on filling equipments issues, supporting the consequent plan of recovery and corrective actions;
- Increase personal competences on the complete combi, trade and line equipments technology;
- Participate to L3 and L4 equipment FAT, and eventually start up and commissioning;
- Support FSE during start up and commissioning of L3 and L4 machines;
- Manage the treatment and the resolution of technical NC and PER through CEP.

**Your Profile**:

- 5-7 years in the beverage industry with filed experience;
- Deep knowledge of Sidel products;
- Excellent knowledge of TIA Portal, B&R Automation studio, Motion, MixerProcess;
- Ability to manage stressful situations;
- Organized, with the ability to conceptualize ideas into professional reports;
- Problem-solving attitude (troubleshooting and RCA) and customer-oriented;
- Good interpersonal skills, especially the ability to communicate with different target groups (technicians, customers, etc.);
- Language requirements: Fluency in English is a must-have, a good level of French an advantage for your best local integration.

**Contract Type**:
**Permanent**:
**Country**:
**ITALY**:
**Location**:
**Parma**:

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