Head of It

AXA Partners “Focus & Transform strategy” is shaping Global Operations’ strategic ambition: “bringing simplicity and enforcing transversality, breaking down silos, to succeed in providing a superior customer experience in line with our Customer2020 ambition”. Global Operations has 3 strategic priorities: - Reposition AXA Partners as the Preferred Business Partner - Boost AXA Partners to become an Agile Global Organization - Mature AXA Partners as a Safe, Secure and Resilient company “Becoming a tech-led company” is one of the 8 strategic enablers and Information and Technology will play a continuously increasing role to help AXA Partners achieve its transformation. In this context, we are looking for a Local IT Manager, in charge of Italy, who will enable the transformation of AXA Partners business model by co-creating, sponsoring and driving the main projects, deploying them across Italy in time, budget, quality and scope. **Vostro Profilo** - Accountable for IT Italy end-to-end performance - In charge of 1 department - Accountable for a €3.4M BAU budget (without rebilling) + €500K - €700K local IT Projects budget - Accountable of IT Strategy & IT Transformation Member of AXA Partners Italy Executive Committee **1. Declination and implementation of AXA Partners Strategy in his/her country** - Ensure that AXA Partners’ strategic objectives are translated into tactical business plans across his/her country, and that impacts are maximized on the technology front - Lead and drive IT transformation in his/her country (Move to the Cloud, Application Landscape simplification, Agility, Motor Global Assets and Travel Global assets roll out, etc): - Respecting IT Guilds Standards & best practices (governance & performance, architecture, project management, etc) - Relying on regional shared capabilities (program and project managers, innovation flying squad) - Leveraging centrally defined IT TOM to improve quality, efficiency, time to market and alignment to business, owning IT outsourcing partner relationship - Provide technological transformation levers with special focus on GWP growth, cost efficiencies, CoR reduction and increased Customer NPS - Liaise with central architecture team to design integrations between central architecture and local capabilities (respecting the Group Architecture & Security Policies) - Supervise architecture implementation within AXA Partners' roadmap for his/her country **2. Coordination, steering and communication** - Steer and coordinate his/her country area: activities, resources, quality of service costs, delay to achieve the assigned goals - Ensure a proper definition of SLAs for his /her country and manage the implementation and the follow-up - Manage & monitor the country IT budget - Communicate to country main stakeholders (within AXA Partners ecosystem) - Lead AXA Partners IT governance local meetings, be part of Transfo initiatives SteerCos **3. BAU tasks supervision: operations, solutions and 1**st** line security** - Be accountable for operating and delivering IT services, constantly striving for greater efficiency - Supervise IT local operations teams - Oversee the technological infrastructure (networks and computer systems) in the country to ensure optimal performance, local area connectivity and remote access - Keep both on-premises and cloud solutions fully secured with a solid programme aligned with security standard - Liaise with Regional teams to ensure workplace and end-user services QoS standard - Influence Group / Central Solutions Teams when they have an impact on local solutions / activities - In charge of Security 1st line, and of delivering Security Quartile ONE **4. Local teams management** - Ensure the development if his/her team - Assure capacity planning to secure delivery maintaining balanced workload (positive eNPS) - Focus on team performance, attracting and developing employees as well as fostering a new culture of collaboration across the country - Focus on TOM including efficiencies opportunities, roles repurposing and careers development **5. Supporting the Regional CIO in his activities** - Manage Offshore Delivery center regional chapter - Manage local IT Security requirements perimeter - Integrating target global assets according to Italy roadmap **About AXA** Il Gruppo AXA è leader mondiale del settore assicurativo e della gestione patrimoniale. Proteggiamo e consigliamo i nostri clienti in ogni fase della loro vita, offrendo prodotti e servizi che soddisfano le loro esigenze nei settori dell'assicurazione, della protezione personale, del risparmio e della gestione patrimoniale. AXA è il marchio assicurativo leader a livello mondiale, con oltre 100 milioni di clienti. Ci stiamo trasformando "da payer a partner" per i nostri clienti, con una forte attenzione alla prevenzione dei rischi. La nostra missione: Consentire alle persone di vivere una vita migliore. I nostri valori: Customer First, Courage, Integri