General Manager

**About Us**

Guild Living is committed to redefining the experience of aging by creating vibrant and independent living environments for seniors. We believe in providing a space where residents can thrive physically, mentally, and emotionally. Our dedicated staff is trained to listen, understand, and anticipate the unique needs of each resident, offering a variety of activities to nurture body, soul, and mind. Guild Living is on a mission to revolutionize the concept of aging, ensuring everyone enjoys an active, rich, and fulfilling longevity, which we proudly call FULL-GEVITY.

**Job Summary**:
As the General Manager for Guild Living Torino, you will play a pivotal role in overseeing the operations of our 44-residence facility. This position combines the responsibilities of a General Manager and the personalized approach of a senior living community. We are seeking an experienced leader with a background in hospitality or senior living management. Italian fluency is required, and EU work eligibility is a must.

**Key Responsibilities**

**Strategic Leadership**:

- Develop and implement strategic plans that align with Guild Living's mission and brand values.
- Stay informed about industry trends, ensuring the facility remains at the forefront of senior living innovations.
- Translate Guild Living's vision into actionable strategies for the Torino location.

**Operational Excellence**:

- Execute operational plans to enhance resident satisfaction, financial performance, and market presence.
- Hold the leadership team accountable for the successful implementation of operational strategies.
- Innovate and experiment with new ideas to enhance the living experience for residents.

**Sales and Community Engagement**:

- Collaborate with the Sales and Marketing team to develop community-specific strategies to attract residents.
- Identify opportunities to engage with the local community and align activities with Guild Living's ethos.

**Data Analysis and Performance Management**:

- Analyse relevant data, including financial performance and resident satisfaction, to drive decision-making.
- Proactively respond to market changes and ensure the facility operates within budgetary guidelines.

**Team Leadership and Development**:

- Cultivate a high-performance team, fostering a positive and innovative work environment.
- Provide coaching and feedback to the leadership team, ensuring continuous improvement.

**Employee and Resident Relations**:

- Ensure fair and respectful treatment of all employees and residents, promoting open communication.
- Celebrate employee and resident successes and collaborate with HR to enhance engagement.

**Public Relations and Brand Management**:

- Interact with residents to gather feedback, recognizing outstanding service and addressing concerns.
- Anticipate resident needs to provide exceptional service and maintain a positive public image.

**Policy and Compliance**:

- Ensure compliance with legal, safety, and Guild Living brand standards.
- Conduct regular quality assurance audits to maintain high standards and provide necessary training.

**Qualifications**:

- Experience: 3-5 years of management experience in senior living or hospitality.
- Language Skills: Fluent in Italian, with effective communication skills in English. Speaking skills in German represent a plus.
- Leadership Abilities: Strong leadership skills, with the ability to inspire and lead a diverse team.
- Strategic Thinking: Proven ability to develop and execute strategic business plans.
- Industry Knowledge: Familiarity with the senior living industry and a passion for redefining aging.

**How to Apply**:
**Salary**: €55,000.00 - €60,000.00 per year

**Experience**:

- hospitality: 3 years (required)

**Language**:

- English (required)

Work Location: In person