Technical Support Specialist
4 giorni fa
Is APN your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to ‘’join our forces’’
**The role**:
The Technical Support Specialist, will be based in our office in Milan and will join our Technical Support Team (part of the Customer Service Dept), supporting any hardware and software needs of our customers.
**What we offer**:
- A competitive salary (based upon your super skills and experience)
- A full-time contract
- Annual bonus, upon performance
- Smooth onboarding and continuous training on products and new systems
- A great company culture with high integrity, teamworking, transparent communication, and regular feedback to develop further your skills
- A chance to grow within a fast-moving European Fintech Company
**Why us?**
Because we are the first European entirely cloud-based neobank using Microsoft Azure with branches in 23 countries in Europe. Our mission is to change how businesses pay and get paid.
**About you**:
- You are an excellent user (oral and written) of both Italian and English
- You have worked for at least 1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry
- You are extra confident with technology and familiar with CRM systems, software and hardware
- You have a passion for serving customers and act with ownership and professionalism
- You love solving problems and resolving conflicts in a cool and constructive way
- You are able to work independently but also as a member of a team
**If you join our team as a Technical Support Specialist, you will**:
- be a Viva “ambassador”: act as 2nd level point of contact for any technical issues of our customers
- be the escalation point for our 1st level Technical Support
- offer the most suitable solution to customers’ issues and become their trusted partner
- diagnose and resolve problems using documented procedures and checklist
- be challenged to achieve predefined qualitative and quantitative targets
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