General Manager

**Position Summary**:
The General Manager (GM) oversees the Customer Service/Airport Operations areas and sets the standard for customer experience. The GM is responsible for the operational performance of the station while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling and developing current and potential leaders.

**Essential Responsibilities**:

- Administer the budget of the station and develops cost savings ideas
- Participate in airport authority activities as well as attend regular airport meetings
- Ensure quality of customer service is in-line with the high expectations Customers have for JetBlue
- Develop short and long-term vision for department; demonstrates forward-thinking in planning and execution
- Participate in ad hoc committees; respond to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers
- Assist in establishing and maintaining the annual budget. Manage the Cost per Available Seat Mile (CASM), cost per departure and Crewmember productivity hours Responsible for safety programs at the station to ensure a safe workplace for Crewmembers and customers
- responsible for meeting and local and state requirements
- Oversee daily operations, including coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork to drive efficiencies
- Act as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
- Partner with Director and Airports leadership team in strategy development including overseeing implementation plan(s)
- Maintain station operational performance goal monitoring and communications to appropriate departments
- Proactively review team performance and recommend enhanced operating practices and procedures to improve performance
- Develop balanced metrics to ensure the performance and prosperity targets for the team are achieved and continuously challenged
- Take a significant role in the recruitment and development of Crewleaders to support the growth and development
- Ensure Operations team readiness for response to significant non-routine operations and emergency events
- Is accountable to senior management for ensuring the safety and security of ground handling operations
- Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
- Other duties as assigned

**Minimum Experience and Qualifications**:

- High School Diploma or General Education Development (GED) Diploma
- Six (6) years of leadership experience with direct responsibility for managing a large customer service operation
- One (1) year as a General Manager in Part 121 Domestic Passenger Airline
- Complete fluency in written and spoken English and in the official language of the country in which the position is located.
- Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
- Ability to maintain a poised demeanor while working in a fast paced environment
- Ability to engage all people and all types of personalities and agendas
- Ability to establish credibility and to be decisive
- Ability to communicate clearly, concisely, logically and coherently at various levels within the organization
- Strong written and verbal communication skills
- Results oriented with the ability to balance other business
- Strong analytical, numerical, and reasoning abilities
- Ability to be hands on with Crewmembers, Customers, business partners and all other stakeholders
- Willing to travel and/or work variable hours, including weekends and irregular shifts
- Depending on location, may need to acquire and maintain a United States Customs Clearance
- Must be able to acquire a valid business visa to travel to the United States
- Pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located

**Preferred Experience and Qualifications**
- Bachelor’s Degree
- Three (3) year of Airline Operations experience
- Proven leadership ability with an emphasis on people skills
- Excellent organizational and planning skills

**Crewmember Expectations**:

- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
- Promote JetBlue’s #1 value of safety as a Saf