Business Operations Analyst

Soldo is the proactive spend management solution that frees progressive businesses to accomplish more.

We free finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate the inefficiency in managing business spending.

We’re both a financial services and a software company - with our own platform proactively managing decentralised spending, allowing organisations to empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises.

Founded in 2015 by Italian digital innovator Carlo Gualandri, we have grown to become one of Europe’s fastest-growing fintech companies. Today, we have over 350 strong employees, with offices in the UK, Italy and Ireland. With four offices in London, Dublin, Rome and Milan, we’re helping over 25,000 organisations across 31 countries to end slow, messy, and inefficient spending, bringing financial agility and control over every expense.

We’re looking for people with big ambitions, cool heads, sharp minds, and warm hearts.

Soldo could be the right place, size and time, for you to come and join us, as we grow together.

**What's in it for you**
- Competitive salary
- Private healthcare coverage for you and your family
- Lunch Vouchers
- Genuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget
- Access to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme
- Flexible working options including working from home or our Milan or Rome offices + 60 days’ work anywhere
- Statutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday
- Your own personal company Soldo card
- Employee Assistance Programme
- CAF Annual Fiscal & Financial Support

**The role**

The Business Operations team directly supports Soldo’s executive team in addressing some of the organisation's most pressing challenges in the pursuit of growth.

The purpose of the function is to
- support and accelerate the implementation of new growth initiatives within and across divisions by defining the required operating models and processes and coordinating their translation into technology development specifications as well as to
- identify and tackle existing inefficiencies within the organisation.

The team will work in concert with the functional operations teams and the technology teams to operationalise these changes and will engage with stakeholders across and at every level of the company.

Business Operations at Soldo is a great opportunity for anyone looking to become an independent scale-up operator, with experience in standing up technology-enabled operating models and processes in a fast-paced environment, spanning domains that include go-to-market, financial services, customer care and technology.

**Responsibilities**
- Projects in the scope of this role belong to the Financial Services domain, covering AML, Risk, Fraud Management, Payments, Financial Services Operations and more, from the internal processes to the customer experience. Contribute to building a Financial Services organisation where technology is at the core of everything we do
- Collaborate with Soldo’s Financial Services leadership team and the rest of Business Operations to identify **a)** high-priority initiatives to support from design to implementation as well as **b)** core business activities requiring process re-design
- Assist the function in prioritising which activities to address based on a top-down analysis of expected costs and benefits
- Provide regular updates on ongoing projects to Financial Services leadership across our London, Dublin, Milan and Rome hubs.Manage end-to-end implementation of your assigned projects, including:

- ** Design** processes and operating models to execute the target activities in alignment with the corresponding business objectives, minimising resources required and automating to the extent possible through the use of technology
- ** Document** process maps, technical specifications, roles and responsibilities, training plans and quality standards
- ** Operationalise** the new processes, working closely with technical teams to progress any technology delivery
- ** Measure** the outcomes associated with the project to monitor success

**We're looking for someone who must have**
- 2-4 years working as a **business analyst**, in a **business operations role** at a tech company, scale-up or start-up or as a **consultant**in management or technology consulting (MBB, Big Four, Accenture)
- Experience in driving growth and process improvement projects, with a desire to take end-to-end ownership of workstreams
- Experience in coordinating digital implementation projects
- Strong people skills and ability to enga