Business Analysis Manager
19 ore fa
Per importante cliente, leader nel mondo dell'Energia Rinnovabile, ricerchiamo una figura di: **BUSINESS ANALYSIS MANAGER - Energy/Utilities** Nella Funzione di Business Analysis & Process Innovation, coordinerai le attività del Team di Business Analysis nello studio delle dimensioni e dei KPI legati alle Commercial Operations e ai fenomeni legati all'evoluzione della Customer Base, con particolare focus su Churn e trend di Portafoglio, su tutti i vertical di Business aziendali. **Attiività e responsabilità**: - **Business Analysis**: Coordinerai le analisi dei fenomeni che caratterizzano le Commercial Operations Commodities e Fibra, con particolare focus sulle performance dei processi relativi all'attivazione dei contratti, al Customer Service e al Credit Management; - ** Budget e Forecast**: Coordinerai le attività del Team a supporto del Controllo di Gestione nelle attività di budgeting e forecasting relative alle principali dimensioni del Portafoglio; - ** Strategia del "Valore"**: Coordinerai le attività degli analisti in Progetti volti ad individuare e massimizzare il valore dei nostri Clienti, con l'obiettivo di fornire insight per ridurre il Churn e aumentare la soddisfazione della nostra CB; - ** Analisi comportamenti**: Coordinerai le attività di analisi della relazione con i clienti in ottica omni-channel; - ** Nuovi servizi**: Progetterai, insieme a tutto il Team e di concerto con tutte le Aree aziendali impattate, la BI relativa ai nuovi business con l'obiettivo di integrare nuove misure e dimensioni comportamentali. **Requisiti e conoscenze necessarie**: - Esperienza di 2+ anni nel coordinamento di Team di Business Analyst nel settore Energy/Utilities; - Laurea in discipline scientifiche o economiche; - Dimestichezza con strumenti di Data-visualization (Qlik-Sense); - Ottima conoscenza di MS Office (Power Point e Excel)
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