Student Success Manager

At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

**Who we're looking for?**

**Please submit all resumes or CV's in English. :)**

**Requirements**:

- Have at least 1 year of experience in customer-facing roles (such as Personal Manager, Support Manager, Success Manager).
- ** Be proficient in English and Spanish (oral and written).**:

- Have a strong sense of ownership and responsibility, ensuring issues are resolved from start to finish.
- Be able to manage a large number of clients (up to 150) while keeping track of agreements and progress.
- Have excellent communication skills, both written and verbal, and be comfortable speaking in front of a camera for large groups.
- Be a self-starter with impeccable time management skills and a strong work ethic.
- Be solution-oriented with a high level of user empathy.
- Have strong organizational and analytical skills.
- **
Nice to haves**:

- Basic skills in graphic design and video editing (using tools like Canva).
- Experience or interest in tech, EdTech, or education sectors.

What you will do:
As a Success Manager, you will support a cohort of students throughout their 7 to 10-month program, ensuring they have a successful and enriching learning experience. Your main responsibilities will include:

- ** Onboarding and Engagement**: Welcome and onboard new students, organize and host live orientation sessions, and set up communication platforms like Discord.
- ** Community Building**: Create a tight-knit student community by developing engaging content, organizing online events, and facilitating student interactions.
- ** Student Support**: Conduct 1-to-1 wellbeing checks, assist with general questions or concerns, and proactively resolve issues or escalate them when necessary.
- ** Administrative Duties**: Maintain a comprehensive student database, keep track of agreements with up to 150 students, create schedules, send reminders, and produce timely reports.
- ** Collaboration and Coordination**: Work closely with tutors, instructors, and other team members, participating in regular video conferences and team meetings.
- ** Outreach**: Reach out to unresponsive students through calls and personalized communication.

What we can offer you:

- **Fixed Compensation**: $700 per month + bonuses.
- ** Remote Work**: Fully remote and full-time collaboration with professional freedom and mínimal micromanagement.
- ** Dynamic Team**: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- ** Modern Workspace**: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- ** Impactful Work**: Your efforts directly influence the success rates of students finding jobs post-graduation.
- ** Equal Opportunity Employer**: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.