Non Technical Trainer Emea

6 giorni fa

Milano, Italia Tesla A tempo pieno

**What to Expect**

The Non Technical Trainer position requires someone with exceptional ability to deliver learning solutions within their region. The Tesla Technical Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Non technical training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams. This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.

**What You'll Do**
- Facilitate New Hire and Continuous instructor-led and virtual non-technical training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
- Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
- Support the Content Development team with reviewing training material, as needed
- Partner with Managers and Coaches to identify and train for skill gap development of employees
- Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
- Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
- Play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service

**What You'll Bring**
- Automotive, customer service, or learning & development education or equivalent in experience and evidence of exceptional ability
- Extensive customer service expertise with coaching and training experience
- Strong facilitation, coaching, stakeholder management and interpersonal communication skills required
- Excellent verbal and written communication skills, and demonstrated confidence and professionalism in working in a customer-facing role
- Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
- Ability to travel at least 60% of the time, with a valid Driver’s License and a valid passport
- Tech savvy - able to expertly use a full suite of office and learning technologies

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • Technical Trainer

    2 settimane fa

    milano, Italia Daikin Group A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso:LocalitàMilan, Milano, ITDaikin Italia è un’ affiliata di Daikin Europe N.V., a sua volta affiliata di Daikin Industries LTD, fondata in Giappone nel 1924. Presente a livello mondiale, Daikin Air Conditioning Italy SpA commercializza sistemi di climatizzazione, riscaldamento ventilazione e la...

  • Technical Trainer

    32 secondi fa

    Milano, Lombardia, Italia Daikin Industries Ltd. A tempo pieno

    Struttura: Daikin ItalyCategoria: Customer Care and Technical ServiceLocalità:Milan, Milano, ITReq ID: 2554Daikin Italia è un' affiliata di Daikin Europe N.V., a sua volta affiliata di Daikin Industries LTD, fondata in Giappone nel 1924.Presente a livello mondiale, Daikin Air Conditioning Italy SpA commercializza sistemi di climatizzazione, riscaldamento...

  • Technical Trainer

    31 minuti fa

    Milano, Italia Daikin Group A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso: Località : Genova, Genova, IT, Milan, Milano, IT Daikin Italia è un’ affiliata di Daikin Europe N.V., a sua volta affiliata di Daikin Industries LTD, fondata in Giappone nel 1924. Presente a livello mondiale, Daikin Air Conditioning Italy SpA commercializza sistemi di climatizzazione,...

  • Technical Trainer

    7 minuti fa

    milano, Italia Daikin Group A tempo pieno

    Seleziona la frequenza (in giorni) di ricezione di un avviso:Località: Genova, Genova, IT, Milan, Milano, ITDaikin Italia è un’ affiliata di Daikin Europe N.V., a sua volta affiliata di Daikin Industries LTD, fondata in Giappone nel 1924.Presente a livello mondiale, Daikin Air Conditioning Italy SpA commercializza sistemi di climatizzazione,...

  • Technical Trainer

    6 minuti fa

    Milano, Lombardia, Italia Daikin Europe NV A tempo pieno

    Daikin Italia è un' affiliata di Daikin Europe N.V., a sua volta affiliata di Daikin Industries LTD, fondata in Giappone nel 1924.Presente a livello mondiale, Daikin Air Conditioning Italy SpA commercializza sistemi di climatizzazione, riscaldamento ventilazione e la refrigerazione per tutti i settori di attività (residenziale, commerciale e...

  • Technical Trainer Automotive

    3 settimane fa

    Milano, Italia Human Value A tempo pieno

    L’azienda nostra cliente è un importante player internazionale del settore automotive. L’azienda vanta una gamma di prodotti ampia ed innovativa, attenta oggi a sviluppare mezzi e soluzioni all’avanguardia nella mobilità elettrica e per il controllo dei consumi. In una fase di continua crescita, l’azienda oggi ha la necessità di rafforzare...

  • Technical Trainer Automotive

    3 settimane fa

    Milano, Italia Human Value A tempo pieno

    L’azienda nostra cliente è un importante player internazionale del settore automotive. L’azienda vanta una gamma di prodotti ampia ed innovativa, attenta oggi a sviluppare mezzi e soluzioni all’avanguardia nella mobilità elettrica e per il controllo dei consumi. In una fase di continua crescita, l’azienda oggi ha la necessità di rafforzare...

  • IT Manager EMEA

    2 giorni fa

    milano, Italia Technical Hunters Srl A tempo pieno

    Luogo di lavoro: MilanoOverviewThe IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions. The position is a transformative, high-visibility role that requires a strong technical and people...

  • IT Manager EMEA

    7 minuti fa

    milano, Italia Technical Hunters Srl A tempo pieno

    Luogo di lavoro: MilanoOverviewThe IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions. The position is a transformative, high-visibility role that requires a strong technical and people...

  • IT Manager EMEA

    1 settimana fa

    Milano, Italia Technical Hunters srl A tempo pieno

    Luogo di lavoro: Milano Overview The IT Enterprise Technical Support Manager is a critical role that will be responsible for leading the day-to-day activities of the EMEA IT support teams, in continuous collaboration with the Global and Corporate IT functions. The position is a transformative, high-visibility role that requires a strong technical and people...