Vendor & Performance Management Analyst

3 ore fa

Milano, Italia Vodafone A tempo pieno

**Role Purpose**:
The IT Vendor & Performance Management Analyst will be responsible for providing assistance to the Vendor Manager in regards to Service Level Agreements and KPIs, to grant performance compliance with organizational needs and requirements. Responsible for negotiating contract SLA/KPIs and ensuring that these are met.
Additional responsibilities will include:

- Support all Digital&IT functions on vendor performances matters
- Manage vendor relationships
- Ensure vendor fulfil contractual obligations
- Drill-down of insights
- Grant compensation/service credits in case of underperformances
- Manage critical failures escalation

**Key accountabilities and decision ownership**:

- Timely and accurate SLA/KPIs measurements, discussion of results and creation of an executive dashboard for tracking reporting supplier performances
- Support Vendor Management Team in technical contract renewal/negotiation setting adequate SLA/KPIs in line with service objectives, described in details
- Vendor onboarding to Vodafone policies and procedures for what relates SLA/KPIs, informing vendors of their responsibilities and obligations and granting compliancy with company policies

**Core competencies, knowledge and experience**:

- Incident Management process
- Strong relationship management
- Business analysis
- Commercial/Supplier Management
- Able to multitask effectively with exceptional analytical, problem solving and decision-making skills

**Must have technical / professional qualifications**:

- Preferred 3 years proven experience working in vendor management / contract analysis environment / SLA management
- Incident Management systems knowledge (e.g. Remedy)
- ITIL certification is a plus
- Bachelor’s Degree in STEM
- Fluent both in Italian and English (written and spoken)

  • Vendor Performance Analyst

    6 giorni fa

    Milano, Lombardia, Italia Manpower A tempo pieno

    Manpower Business Professional, per un importante gruppo cantieristico italiano, attivo nella progettazione e costruzione di navi da crociera, ricerca un/aVendor Performance Analystper la sede diMilano Missori.Descrizione del RuoloCerchiamo una figura da inserire nel team dedicato alla gestione dei fornitori del gruppo, con particolare attenzione ai cantieri...

  • Principal Manager

    5 giorni fa

    Milano, Italia Vodafone A tempo pieno

    **Role Purpose**: Are you looking for a unique, truly innovative role? What if it could be with one of the most impactful Tech companies in the world? Then we have the right opportunity for you! We are looking for a Principal Manager - Vendor Management, who will manage relations with the main vendors in the IT area of Vodafone, address the issues with...

  • Vendor Management Specialist

    1 settimana fa

    Milano, Italia PSI CRO A tempo pieno

    **Company Description** We are the company that cares - for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together almost 3000 dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need...

  • Vendor Management Consultant

    7 giorni fa

    Provincia di Milano, Lombardia, Italia BTO spa A tempo pieno

    Who is BTO Research? BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research...

  • Vendor Management Specialist

    4 ore fa

    Milano, Italia Webuild A tempo pieno

    **Date**:May 14, 2025 **Location**: Milano, Italy **Company**:Webuild S.p.A. Webuild is a global construction player specialized in building **large works and complex infrastructure** for the sustainable mobility, hydroelectric energy, water, green buildings and the tunnelling sectors. Webuild is looking for a **Vendor Management Specialist**, to be...

  • Vendor Management Specialist

    4 ore fa

    Milano, Italia Webuild A tempo pieno

    **Data**:14 mag 2025 **Location**: Milano, Italia **Società**:Webuild S.p.A. Webuild è un player globale delle costruzioni specializzato nella** realizzazione di grandi opere e infrastrutture complesse** per la mobilità sostenibile, l’energia idroelettrica, l’acqua, i green buildings, il tunneling. Espressione di **120 anni di esperienza...

  • Vendor Management

    2 giorni fa

    Milano, Italia GIGROUP A tempo pieno

    Gi Group prima Agenzia per il Lavoro Italiana, con oltre 200 filiali sul territorio nazionale e più di 1800 professionisti nel settore delle Risorse Umane, ricerca per Società leader del settore delle Telecomunicazioni VENDOR MANAGEMENT All’interno della Direzione Acquisti e Servizi alla risorsa sarà affidato il compito di garantire il supporto ai...

  • Data Performance Analyst

    3 settimane fa

    Milano, Italia BNP Paribas A tempo pieno

    Cogli l'opportunit di trasformarti e di scoprire i tuoi talenti! Insieme a noi inizierai un percorso solido e concreto che ti offrir gli strumenti per sviluppare al meglio le tue potenzialit all'interno di un ambiente dinamico e in continua evoluzione. In Arval avrai l'opportunit di crescere in una realt internazionale' leader nel settore del noleggio e...

  • Senior Vendor Manager

    3 settimane fa

    Milano, Italia Prada Group A tempo pieno

    JOB PURPOSE The Senior Vendor Manager plays a strategic, cross-functional role in orchestrating vendor onboarding, qualification, and performance management across a decentralized organizational model. Operating as the central coordinator, the Senior Vendor Manager partners closely with sourcing teams, compliance, ESG, and other stakeholders to align...

  • Senior Vendor Manager

    2 settimane fa

    Milano, Italia Prada Group A tempo pieno

    JOB PURPOSEThe Senior Vendor Manager plays a strategic, cross-functional role in orchestrating vendor onboarding, qualification, and performance management across a decentralized organizational model.Operating as the central coordinator, the Senior Vendor Manager partners closely with sourcing teams, compliance, ESG, and other stakeholders to align...