Hostess - Me Milan Il Duca (35290)

**_“The world is yours with Meliá”_**

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family

**Discover some of the benefits we offer**:

- **My MeliáRewards**: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- **My MeliáBenefits**: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you

**Mission**

Responsible for welcoming guests and customers to the consumption area and representing the area, complying with the highest standards of presentation, discipline, kindness, and courtesy to create the best initial impression of a quality service that satisfies customer expectations, earning their recognition and preference. The role also promotes the sale of food and beverages to increase revenue and meet defined objectives.

**What will you have to do?**

**Operations**- Follow the instructions of the immediate superior regarding duties assigned before and at the end of the shift.- Keep the work area tidy and clean, ensuring all required equipment and supplies for service are in good condition, including menus and bill holders.- Participate in briefings at the start of each shift to receive updates on dishes of the day, VIPs, groups, events, and any general feedback or information to share.- Consistently offer a warm and professional welcome to guests on arrival and departure, maintaining impeccable posture and personal presentation.- Greet customers with a smile and a cordial greeting, leading them to their table while walking elegantly and safely, pointing out any steps or uneven surfaces to avoid accidents.- Invite customers to sit down and assist in making them comfortable, collaborating with the sector manager or waiter. Depending on the service area, distribute menus, take drink orders, etc., in compliance with established procedures and quality standards for each dining period.- Register waiter numbers, sectors, table counts, number of guests, and total sales for each waiter.- Handle reservations via phone, accurately recording customer details (name, booking time, number of diners, location, and phone number).- Ensure punctuality and adhere to hotel policies and procedures regarding discipline, presentation, work schedules, transit areas, and safety regulations.

**Customer Experience**- Be knowledgeable of the Brand philosophy and adhere to relevant operational and identity manuals for the department.- Ensure a personalized customer experience by anticipating their needs and exceeding their expectations.- Address customer incidents, communicate the actions taken to the responsible person, and escalate the matter if a solution is not found.- Be knowledgeable of the Voice of the Customer goals and take necessary actions to achieve them.- Support the manager with the sensory architecture established for the service areas.- Promote hotel services, facilities, entertainment programs, experiences, and events.

**Health & Safety // Healthy Workplace**- Be familiar with the hotel’s evacuation plan.- Understand and correctly use personal protective equipment.- Know the methods, work procedures, and inherent risks related to the activity.- Assume the responsibilities outlined in the Occupational Health and Safety Management System Manual.

**What are we looking for?**

**Education and Training**- Compulsory Secondary Education and/or Higher Education.

**Languages**- Proficiency in the local language (depending on the geographical location of the hotel) and advanced English. A third language is highly valuable.

**Specific Knowledge**- Knowledge of e-booking services (such as The Fork or Cover Manager) is an asset.- Familiarity with REVO and POS management.- Advanced proficiency in the Office 365 suite.- Knowledge of hotel operations.- Ability to work effectively in a team, demonstrate service orientation, quality, professionalism, strategic vision, and communication.- Creativity and innovation.

**Experience**- At least 1 year of experience in a similar position within the sector.

**At Meliá we are all VIP**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP**People.
- At Meliá Hotels International, we are committed to _**_equal opportunities between women and men_**_ in the workplace, with the commitment of management and the