Business Analyst

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately-owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.
From a one-vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.
MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).
MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.
With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.
Working within an international office and engaging in cross-country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.
In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.
Do you recognize yourself? Then come work with us and be part of MSC’s family
**Business Analyst - Intermodal & Logistics Solutions**:
Key Responsibilities
Analyze business needs and translate them into clear functional and technical requirements for logistics and intermodal transport solutions, with a focus on air cargo operations.
Coordinate cross-functional teams and facilitate communication between business and IT, ensuring alignment on project goals and priorities.
Support the definition, planning, and delivery of IT projects related to transport optimization, cost reduction, and process automation.
Monitor and analyze performance KPIs, identifying opportunities for improvement and supporting decision-making with data-driven insights.
Oversee system integration activities and ensure alignment with existing architecture and operational processes.
Collaborate with development teams to validate solution feasibility, track progress, and ensure timely delivery.
Contribute to user acceptance testing (UAT), training, and change management to guarantee smooth system adoption.
Ensure compliance with industry regulations and internal quality standards (e.g. ISO), while promoting sustainability and innovation.
Qualifications and Experience
Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field.
5+ years of experience as a Business Analyst, with proven experience in the air cargo and logistics sectors.
Solid technical understanding of software development processes, APIs, and system integration.
Strong communication and stakeholder management skills.
Fluency in English; additional languages are a plus.
Availability to travel internationally.
What We Offer
We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.
Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.