Customer Success Specialist
6 giorni fa
**Who we are**:
Sibill is the accounting and financial operating system for small and medium businesses (SMBs).
Italy is the single largest EU country by number of SMBs. Italian SMBs employ 75% of the workforce and generate two-thirds of the country's GDP. **We want to unlock Italian SMBs' productivity**. Outdated tools, manual processes, and fragmented data cause entrepreneurs to lose an average of 8 hours/week. Sibill gives this time back by integrating invoicing, payments, treasury, and accounting in a single, modern platform.
We’ve just closed a **€12M Series A** to accelerate our growth and expand our product.
We’re currently a **50-person team**, and you’ll be joining us at a pivotal time—when foundations are being laid, decisions move fast, and impact is real.
**What we are looking for**
Sibill is hiring a **Customer Success Specialist** who will be responsible for ensuring that our customers get maximum value from our platform. This role is key to driving customer engagement, product adoption, and long-term retention.
This is a strategic role: the Customer Success Specialist will act as a trusted advisor for our clients, driving proactive communication, guiding customers throughout their lifecycle, and helping them achieve measurable success.
- Onboarding new clients and ensuring a smooth setup of their Sibill environment;
- Monitoring customer health and proactively reaching out to prevent churn;
- Acting as the voice of the customer internally, surfacing pain points and opportunities for improvement;
- Educating customers about product features and updates to drive adoption;
- Delivering strategic follow-ups to ensure long-term engagement;
- Collaborating with Product, Support, and Sales to ensure an outstanding customer journey.
**Your impact**
- Focus: Proactive and relationship-driven growth
- Mission: Drive engagement, adoption, and value realization for each customer
- Core value: Strategic thinking, client enablement, long-term satisfaction
- Skills: Relationship building, business insight, product knowledge, lifecycle communication
- KPIs: NPS, Retention Rate, Adoption Metrics, Upsell/Expansion
**Job requirements**
- 2-5 years of experience in a Customer Success or client-facing role;
- Empathy, problem-solving attitude, and business acumen;
- Excellent written and verbal communication in Italian and English;
- Strong organizational skills and ability to manage multiple accounts simultaneously;
- Comfortable with data and metrics to monitor customer performance and engagement;
- Curious, proactive, and highly collaborative.
**What we offer**
- (Very) competitive salary;
- Flexible work policy;
- Meal voucher;
- Yearly welfare budget.
**Interview Process**
- A chat with Gaia, our HR Manager
- Interview with the hiring manager
- Interview with a Sibill team member
- Interview with the CEO of Sibill
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