Customer Service

The Customer Service & Logistics Specialist is in charge of managing the order-to-cash process to overseas subsidiaries and specific International Distributors, with special focus on order management, returns, product allocation/billing, as well as supporting Whs and Logistics activities.
- The Customer Service & Logistics Specialist must operate in compliance with QMS Quality Procedures.
- ESSENTIAL JOB FUNCTIONS
- receive customer orders, check, process as sales orders in SAP4HANA, and ensure fulfillment according to the given SLA
- receive return request (from WW Distributors) Quality and Commercial, process RMA in the system, facilitate credit process
- allocate products in conformity with the recommendations of the demand planner, submit pick lists to warehouse for execution
- monitor the entire order flow, from order entry to allocation and billing
- provide customers with the shipping and export documents when needed
- provide customers with any supporting documentation needed for import activities (Certificates of origin, QSQPC etc)
- interact with internal departments ( Whs, Quality, Accounting ) and external counterparts ( affiliates and third party customers)
- assign the shipments to the warehouse operators, providing necessary activities S4HANA add-on
- support shipment to UK, ensuring Customs clearance
- KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- strong interpersonal skills and ability to communicate at all levels internally and externally
- acute problem solving attitude and sense of urgency
- self-starter with ability to work independently and accept responsibilities
- demonstrated proficiency working with Company systems and tools ( SAP4H, Excel, PP)
- Good knowledge of Excel (functions and pivot) is mandatory
- Good spoken and written knowledge of the English language (Knowledge of other languages will be considered a plus)
- Proactivity and flexibility
- Teamwork skills
- EDUCATION
- High School Degree or Bachelor Degree, preferrably in Foreign Languages