Field Operation Specialist

**Posizione**:
We are currently seeking a **Field Operation Specialist**to join our **After Sales & Services Dept.** at CAREL HQs in Brugine (Padova).

**ROLE GOAL**:
Guaranteeing the capability of CAREL organization of providing a high quality and effective support to the defined geographical operations in Field area.

Reports to Field Operations Manager.

**MAIN RESPONSIBILITIES AND ACTIVITIES**:

- He/She performs the activities of first level of escalation from customers.
- He/She will take care about:

- accuracy and precision of care of customers having as KPI the speediness and level of satisfaction of such a kind of service;
- tools, software, methods and way to work to simplify the contact with the customers and the resolutions of their problems and the alignment with the Sales Area Manager;
- escalate if necessary to the second level of analysis of a TT;
- manage a certain level of expenses on main customers’ requests having responsibility of the warranties and payments of external technical assistances;
- Involve customers in new services offering it under a certain level of value or complexity;
- He/She analyzes data from process-monitoring tools (as the “TT Helpdesk system” or “Contact Center” system), in order to provide summarized (e.g. Pareto analysis) and valuable information to the Area Manager of the Sales dept.

**Requisiti**:
**MUST HAVE**:

- At least 3 years experience in similar role
- Good English proficiency
- High school degree
- Share the value of Carel Culture Code

**PREFERRED**
- Experience in mid-large sized companies, with focus on services
- University degree is preferred

**Altre informazioni**: