Customer Support Specialist

4 giorni fa

San Giovanni Valdarno, Italia ABB A tempo pieno

**Customer Support Specialist - Temporary contract**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Reporting to the Global Sales Support Manager, this role will be responsible to provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and increase customer satisfaction, in Electrification business.

**This position reports to**:
Sales Support Manager

**Your responsibilities**:

- Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management and other internal and/or external teams.
- Coordinate resolution with After-Sales Service and/or Spare Parts teams.
- Recommend appropriate solution for customer requests and coordinate with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
- Proactively inform customers about issue status based on inputs and clarify any questions. Ensure a positive customer experience throughout the entire process.
- Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information.
- Track regular targets performance and provide results to management.
- Propose solutions to continuously improve the Customer Support activities and performances.

**Your background**:

- A degree in Technical Field.
- Experience in similar business with a multi-cultural stakeholder is considered a plus.
- Knowledge of SAP and previous experiences in logistics area are considered a plus.
- Fluent in English and Italian, both written and spoken.
- Dynamic mind-set, ability to multi-task, willing to learn new things, collaborative and proactive, continuously proposed solutions.

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