Account Executive

**Account Executive** **(Expansion - Italy)**

Permanent employee, Full-time - Milan

**THE IMPACT YOU WILL MAKE**:
As a well-established brand in Germany, we are venturing into Italy, and you will be at the forefront of this exciting journey. You will introduce the world of conversational commerce to Italian prospects and showcase the myriad of opportunities it offers.

As the first dedicated Account Executive for Italy, your mission is to connect charles with potential customers and forge long-term partnerships. Your primary objective is to close deals, setting the benchmark for the high-performing team we want to build. Be prepared to prospect and carve out your opportunities, especially in the early stages of our Italian expansion.

**THIS IS WHAT YOU WILL BE DOING**:

- Be the face of charles in Italy, overseeing the sales pipeline with a keen focus on outbound efforts: leverage our partner network and collaborate with our Expansion and Marketing teams
- Actively seek profitable partnerships and business opportunities, understanding that customer success begins even before they sign up
- Maintain a clear and structured overview of your sales pipeline, ensuring transparency in open deals, objections, and subsequent steps
- As our Italian market expert, work in tandem with the Marketing, Operations, and Product teams to gain deeper insights into our customers and their requirements

**YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES**:

- **Performance Driven**: At least 2-3 years of successful sales experience in a B2B SaaS environment with an ability to explain the source of your sales success
- **Decision Influencer**: High levels of empathy and the ability to adjust communication based on the audience
- **Trusted and knowledgeable C-Com advisor**: Familiarity with the European e-commerce market and relevant technologies
- **Diligent Processor**: Structured thinker, ideally proficient with CRM systems like HubSpot
- **Language Proficiency**: Native/bilingual in Italian and fluent in English

**HUGE PLUS IF**:

- You are familiar with current GDPR legislation
- Have experience in mapping out decision processes and establishing closing plans with prospects
- You're based in Milan as we want to build the team there in the future

**THINGS WE OFFER**:

- Working on challenging and impactful projects at the forefront of one of **the most innovative industries in Europe**:

- Collaborating with some of **the leading experts in Conversational Commerce** and disrupting a fast-growing industry
- Joining forces with a **unique community** of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
- Having high visibility and impact across the business with the option to own and **drive new initiatives**:

- Celebrating our major and micro-wins as well as getting to know each other better at **regular team-building events**:

- Sharing **ESOP** (virtual stock options) in the ownership and success of charles
- Working in a **brand new office** in the heart of Berlin overlooking the Wall memorial
- Earning a **competitive compensation** package

**What else we offer?**
- **Urban Sports Club** membership
- **A weekly personal trainer**:

- **Meditation session** on Tuesdays
- **Free company lunch** on Thursdays
- A **friendly, open, multicultural** work environment
- **Dog-friendly** office
- **Discounts on BVG** tickets

**About us**
- It's better to have a conversation_

charles is a SaaS startup that enables brands to use the full potential of WhatsApp Business. With our platform, businesses can chat with customers, send marketing campaigns, sell products, analyze results and automate processes. And we go beyond the tech to offer ongoing consultancy for future success. Our vision is to become the global backbone of conversational commerce (cCom): a world in which all consumers can enjoy personal, rewarding, heartfelt conversations with the brands they love.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey e-commerce lead, Andreas Tussing, charles is backed by Salesforce Ventures, Accel, and HV Capital. We received €30 million in total funding and are now pushing for the next big stage of our growth. This makes now a good time for you to join us on this journey

**charles and diversity: be yourself and no-one else**
- Different perspectives bring innovation and richer work environments. We're committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard._