Claims & Protection Specialist Italy

**Claims & Protection Specialist Italy**
We are looking for a Claims & Protection Specialist to join our team.

In this position you will handle all the operational activities related to the Asset Protection Program:

- Management of Repair & Replacement requests
- Ensuring the effective operational delivery of all aspects of the Asset Protection Program.

Delivery of the terms of relevant SLAs and optimization of processes & systems, in line with the business and operations plans, to ensure high quality accurate and timely operations and service to customers.

**Day to day**:

- Liaise with all BUs / other departments in country, customers, dealers / vendors, third party administrator.
- Deliver the operational tasks related to:

- Claim Handling (repair & replacement) in line with Global Insurance guidelines and policies.
- Monitoring, Control and Cooperation with Third Party Administrators (TPAs)
- Compliance with external and internal policies, rules and regulations
- Compliance with defined SLAs and KPIs
- Monthly portfolio submissions
- Derogations for assets, T&Cs, pricing
- Update and implementation of lessee facing brochures
- Repair, Replacement and wreck quotes check
- Register, handle and solve complaints
- Set up, implementation and management of enhanced and new processes related to the asset protection program.
- Compliance with Customer/Partner agreements and financing contracts

**All members enjoy**
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
- Click this link for an overview of all the benefits in your region.

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect”

**Essentials**:

- Degree in Business Administration, Engineering or Law
- Minimum 3 years of experience working in the financial sector, in equivalent positions.
- Knowledge of leasing financial products: finance lease, operational lease, renting and loan with pledge
- Strong problem solving, analytical and communication skills
- Willingness to work in a team, results orientation and aptitude for problem solving.
- Negotiation skills.
- Ability to interact proficiently with all levels of the key functional stakeholder.
- Proactive and ability to work independently.
- Excellent data collection and analysis skills review.
- Strong attention to detail.
- Organizational and planning skills.
- Fluent in English and Italian
- Excellent command of Excel
- Previous client facing role experience in insurance will be a plus
- Deep knowledge of Property line and general knowledge of all other lines of the insurance market.
- Expertise in IDD and local insurance laws
- Knowledge of agricultural machinery and clean technology is a plus

**Choose wellbeing.**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

**Settling in**
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind**:Partnering for a better world.**

**Good to know**:

- The selection process may involve an assessment.
- DLL’s referral program applies

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodat