Director of Sales

**Job Number** 24025365

**Job Category** Sales & Marketing

**Location** JW Marriott Venice Resort & Spa, Isola delle Rose, Venice, Benatky, Italy VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

***

Functions as the leader of the property’s Sales Office and responsible for implementing the property's sales strategy and achieving revenues goals. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and sets booking goals of direct reports.

**CANDIDATE PROFILE**

Education and Experience

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

**Critical Tasks**

**Developing & Executing Sales Strategies**
- Lead the sales team to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Develops, implements and sustains aggressive solicitation program focused on increasing business.
- Lead the sales team to create and implement a sales plan addressing revenue, customers and the market
- Supervise development and implementation of promotions, both internal and external.

**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
- Managing Sales Activities
- Monitors all day to day activities of direct reports.
- Approves space release for catering to maximize revenue
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
- Works with Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.

**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

**Managing and Conducting Human Resource Activities**
- Interviews and hires management and hourly employees with the appropriate s