Field Training Manager, Italy

**Field Training Manager**:
**Based in Italy
***:
**The Role**:
Manage the education and development of the store-based Managers and Artists through physical and virtual training, whilst also ensuring the Learning Management System is accurately managed and is fulfilling potential. Working with the Field Sales Manager you will ensure there is a clearly defined people plan and strategy for the area for which you are accountable for delivery. You will constantly define and adapt the education approach based on commercial business needs in an agile manner, whilst always ensuring that the brand ethos and purpose is represented to our customers in the right way. You will be the trail blazer for exceptional service in stores through shopfloor observation and in the moment coaching whilst leading by example with social advocacy both independently and through the team.
**Requirements**:
**Role Accountabilities**:

- Ideally based within Rome or Milan
- Taking direction from the Regional Training Manager, lead the effective and inspirational delivery of all defined training materials across:

- Charlotte Tilbury ‘Magic Experience” service model and intermediate artistry development
- Full Curriculum facilitation including induction, social and developmental training
- Operational business management & area education strategy
- All new launch NPD and Skincare Training
- The Learning Management System
- Monitor KPIs to measure the impact of training delivered, providing feedback to the relevant Field Sales Managers, adapting training based on the feedback from the Field Sales Managers and Education & Pro Manager to ensure the continual improvement of the training provided and learning outcomes.
- Working in collaboration with the Field Sales Managers, define a training and development plan for the area to achieve retail expectations, covering:

- Accelerating high potential/high performance individuals using the development pathway and certification process
- Managing and addressing under-performance
- Peakon and engagement feedback
- Login, completion & engagement on the Learning Management System
- Optimising social advocacy with the store
- Succession planning for the area and across areas
- Deliver the agreed training plan for the area within the defined timeframes and reflecting the changing needs of the business via:

- Regular, effective, and focused store visits with clear objectives, agreed KPIs, and rigorous follow-up
- High quality virtual and physical training sessions
- Feedback and contribute when necessary to regional retail evolutionary projects, working cross functionally to provide relevant customer insight.
- Area meetings delivered in collaboration with the Field Sales Manager
- Leading by example on counter and online during all events, meetings, and trainings.

**Key Selection Criteria**:

- Experience working within the beauty industry
- Proven experience in coaching to deliver high performance
- Clear, consistent and motivational communication style
- Excellent presentation skills and classroom delivery
- Strong commercial awareness and understanding of how to build capability to drive growth
- Able to identify training needs, learning outcomes and deliver content and coaching to meet these
- Strong interpersonal skills and a team-player
- Positive approach
- Independent and proactive working style
- Enjoys working at pace
- Must be able to travel within the UK and, if required, globally.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a #dreaamteam are key. Even though we have requirements our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

**Benefits**
- Generous staff discount
- Generous monthly product gifting
- 25 days holiday plus bank holidays
- Hybrid, flexible working
- Dog friendly office on Monday and Fridays.
- Access to Tilbury Treats - discounts on everything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work and pension contribution.

WE WOULD LOVE TO WELCOME YOU TO OUR DREAM TEAM APPLY TODAY